Mercury Marine: Experience Management Intern

Location: Mercury Marine, Fond du Lac, Plant 03
Workplace Category: Hybrid
Visa Sponsorship: Applicants must be currently authorized to work in the United States. This position is not eligible for employment visa sponsorship now or in the future.
Relocation: Yes

About the role

As part of the talented Customer Experience team, you will support the Customer Experience team in improving experiences that positively impact Mercury Marine dealers, consumers, technicians, and internal stakeholders. This internship provides hands-on exposure to experience design, design thinking methodologies, communications, analytics and insights, training programs, and digital experience initiatives. The intern will work closely with Experience Management team members to assist with research, workshop facilitation, communication development, project coordination, and content creation for internal processes and platforms such as our B2B Purchasing Portal and Technician Learning Program.

This role is ideal for a student interested in business, marketing, communications, customer experience, organizational development, or related fields who is eager to contribute to meaningful projects that enhance stakeholder experiences.

Responsibilities

• Support experience design projects by gathering information, documenting processes, and assisting with project deliverables.
• Participate in design thinking workshops and experiences mapping experiences, including research, ideation, and journey mapping activities.
• Assist in collecting, organizing, and analyzing stakeholder feedback to identify opportunities for experience improvements.
• Support the creation and maintenance of communication materials, presentations, job aids, and project documentation.
• Collaborate with cross-functional teams to support customer, dealer, technician, and employee experience initiatives.
• Help coordinate meetings, workshops, interviews, and stakeholder engagements, including scheduling, note-taking, and action item tracking.
• Conduct research on customer experience best practices, industry trends, and emerging solutions.
• Prepare reports, summaries, and visual representations to communicate project findings and recommendations.
• Support change management and communication activities associated with experience improvement initiatives.
• Perform other related duties and special projects as assigned.

Requirements

• Currently pursuing a Bachelor’s degree in a Business Administration related field.
• Minimum second semester sophomore status with 48 completed credits.
• Availability to work full-time (40 or more hours per week) during the months May through December of 2027.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Proficient in Microsoft Office Suite.
• Ability to manage multiple tasks and projects while meeting deadlines in a collaborative environment.
• Strong interpersonal skills and ability to work effectively with diverse teams.
• Demonstrated initiative, curiosity, and willingness to learn.

Pay

The pay range for this position is $18.00-27.50 per hour. The actual hourly rate offered will vary depending on multiple factors including year in school/credits earned, degree, job-related knowledge/skills, relevant experience, business needs, and geographic location.

Learning Opportunities

Our Student Program is designed to provide hands-on experience in a professional setting. You will work alongside experienced professionals and get a chance to apply your academic knowledge to real-world tasks.

• Project Work: The work environment is supportive, collaborative, and conducive to learning. Student co-ops or interns typically work on specific projects or tasks that contribute to the organization’s goals. This may range from supporting larger projects to handling smaller, individual assignments.
• Hours: Co-ops and Interns are expected to work a full 40-hour work week.
• Feedback and Performance Reviews: As a co-op or intern, you will receive feedback and performance reviews throughout your assignment. We value the importance for interns to understand their progress and areas for improvement.