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Jobs · Human Resources · Texas

Merchant Training Representative

Deluxe · Fort Worth, TX · 1 mo ago
On-siteHuman ResourcesFull-time

Why Join Us

Be part of an organization that’s driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies—and we invest in you accordingly. We’re proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans. 42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why.

Responsibilities

  • Contact and accept incoming calls from merchants and sales representatives to set up and download equipment.
  • Train the merchant on the equipment functions and ensure the equipment is operating correctly.
  • Review orders to ensure mistakes are caught and resolved prior to completion.
  • Create orders for new merchants requesting additional supplies and/or additional equipment or equipment swaps.
  • Complete outgoing and incoming calls to/from merchants and sales representatives to set up, download, and train on equipment functions and ensure equipment is operating correctly.
  • Handle escalated technical issues by providing an effective resolution.
  • Track and report daily work items.
  • Work multiple ticket queues and other department functions as needed.
  • Maintain knowledge of current and new products, as well as industry changes.

Requirements

  • High School diploma or GED.
  • Ability to speak clearly and listen actively.
  • Capable of handling multiple inquiries in a fast-paced environment.
  • Basic proficiency with computers, including navigating web browsers, email, and common software such as Microsoft Office suite.
  • Must be 18 years of age or older.
  • Internal candidates must be meeting or exceeding all current departmental standards.

Preferred Qualifications

  • Associate’s degree.
  • 2 years of call center experience involving customer service, tech support, and knowledge of credit card processing.
  • Working knowledge of Point of Service (POS) equipment installation and operation.
  • Bilingual (English/Spanish) is beneficial.
  • Ability to present complex technical information to a non-technical audience.
  • Compelling and articulate speaker in a variety of settings.
  • Expert problem-solver who completes quality work on time.
  • Possesses excellent organizational skills and is comfortable communicating with internal and external customers via email.
  • Understands technology and can grasp challenging technical issues.
  • Dependable and remains flexible to support schedule changes to meet business needs and goals.

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work.

  • Healthcare (Medical, Dental, Vision).
  • Paid Time Off, Volunteer Time Off, and Holidays.
  • Employer-Matched Retirement Plan.
  • Employee Stock Purchase Plan.
  • Short-Term and Long-Term Disability.
  • Infertility Treatment, Adoption, and Surrogacy Assistance.
  • Tuition Reimbursement.

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families. Benefits may vary based on role, location, or hours worked.

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