Merchant Sr. Relationship Manager

About the Role

Responsible for growing and maintaining client relationships within an existing portfolio of enterprise-level customers through a consultative selling approach. Focus on cross-selling value-added services such as card processing, ACH, fraud mitigation, and POS systems while ensuring all risk, regulatory, and profitability goals are met. Work with commercial customers, generally with annual revenues of $50M or greater.

Responsibilities

• Grow and maintain client relationships in an existing portfolio of enterprise-level customers through consultative selling to cross-sell value-added services, including card processing, ACH, fraud mitigation, and POS systems, ensuring all risk, regulatory, and profitability goals are met.
• Serve as a trusted advisor to commercial and large-account clients, building long-term relationships and delivering strategic payment solutions.
• Present strategic recommendations and performance reviews to C-level stakeholders, demonstrating clear business value and ROI.
• Lead complex sales engagements with a consultative approach.
• Negotiate pricing, terms, and contracts with precision and professionalism.
• Work closely with internal teams including product, operations, and compliance to ensure seamless delivery and support of merchant services.
• Stay current on industry trends, regulatory changes, and competitive dynamics to proactively advise clients and influence internal strategy.
• Perform other duties and projects as assigned.

Requirements

• Bachelor’s degree in accounting, finance, or economics.
• 10+ years of experience with merchant services, payments, or financial technology relationship/sales experience.

Preferred Qualifications

• Proven success managing large or complex accounts.
• Demonstrated ability to sell the spectrum of payments products (card processing, ACH, fraud mitigation, POS systems, etc.), create brand awareness, and generate meaningful new client relationships.
• Deep knowledge of payment products and industry applications.
• Strong executive presence and ability to communicate effectively with senior stakeholders.
• Excellent interpersonal, verbal, and written communication skills, as well as negotiation and presentation skills.
• Consultative mindset with a passion for solving client challenges.
• Strong analytical and strategic planning abilities.
• Proficient in O365, MS Word, MS Excel, PowerPoint, and treasury technology/systems.
• Master’s degree (MBA or similar) in a relevant field.
• Established network of industry contacts and involvement in industry associations.

Schedule

This is an exempt position (not eligible for overtime pay).

Workplace Type

Office-based with potential for flexible work arrangements, combining in-office and remote work. Remote roles may have opportunities to gather in offices for key moments. Specific arrangements will be provided by the hiring team.