Merchant Solutions Sales Officer

About the Role

The Merchant Solutions Sales Officer develops commercial business and markets a range of products and services. This role partners with Branch Executive Officers to achieve new business and revenue growth targets, assists management in developing new services, modifying existing services, crafting marketing strategies, and establishing sales objectives. The position requires demonstrated leadership qualities and the ability to function independently in developing sophisticated customer accounts.

Qualifications

• Bachelor’s Degree preferred
• Comprehensive knowledge of Merchant Solutions services and products, general banking services, and bank operations
• Basic knowledge of commercial credit analysis and practices
• Familiarity with Credit Card Payment Acceptance and/or Digital Payments
• Strong planning, organizing, written, and verbal communication skills

Core Competencies

• Commitment to Excellence: Deliver excellence and seek to be the ‘bank of choice’ in all customer interactions; make decisions and set priorities to drive improvements; foster an environment where others strive for excellence.
• Customer Focus: Build and maintain customer satisfaction; provide prompt, efficient, and accurate assistance; develop relationships to meet customer needs.
• Integrity: Adhere to Orrstown Bank values in decisions and actions; respect confidentiality; keep commitments; avoid conflicts of interest.
• Risk Management: Ensure compliance with regulatory requirements; support risk management and safety initiatives.

Responsibilities

• Provide expertise in consulting on sales calls and understand the Merchant Solutions management structure of business customers.
• Ensure customer profitability using provided analysis documents with leadership guidance.
• Develop creative solutions to streamline processes and drive bottom-line benefits.
• Collaborate with the Merchant Solutions management team to create accurate and engaging proposals.
• Review and deliver completed proposals; coordinate with the implementation group for a positive customer experience.
• Maintain ongoing relationships with existing customers through periodic relationship calls.
• Participate in organizations and conferences related to Merchant Solutions management and new business development.
• Achieve business growth and retention as directed by management.
• Execute an effective business strategy to drive revenue growth through the sale and implementation of Merchant Solutions products and services.
• Aid in developing marketing plans and establishing sales objectives to support business strategy.
• Work jointly with Merchant Solutions product, operations, and services teams to provide superb customer service and support objectives.
• Ensure ongoing, effective partnerships across the organization to maximize the offering of Merchant Solutions products and services.
• Present and deliver effective sales presentations.