Merchant Services Specialist I

Essential Duties

• Provides telephone support and acts as primary customer service contact for Merchant Services customers to assist with general account inquiries, technical support, billing, and any other special requests
• Prepares proposals and prepares and performs sales presentations and product training at client locations
• Prepares client implementation documents, prepares and maintains client files
• Performs follow up with Merchant Services referrals from bank employees
• Tracks new account production and residual volume
• Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy
• Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations
• Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML

Qualifications

• A self-starting individual who possesses a High School diploma
• One month to twelve months of similar or related experience
• Excellent written and verbal communication skills for maintaining effective relationships with officers, staff employees and customers; bilingual in English and Spanish
• Effective negotiation and sales presentation skills
• Knowledge of personal computers and familiarity with word processing and spreadsheet software is essential
• Strong sales, aptitude, flexibility, professionalism, ability to work in a highly stressful environment and perform a variety of tasks with numerous interruptions
• Attention to detail and a high degree of mental concentration, as well as the ability to multi-task
• Ability to work a flexible work schedule Monday-Saturday
• Travel is required