Merchant Services Administrator

At a Glance

At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence.

Responsibilities

• Partner with the Merchant Services Consultant/Associate, Treasury Management, Commercial Banking, Retail Banking, and branch teams to support merchant services opportunities, client follow-up, onboarding, servicing, and retention activities.
• Respond to merchant service calls and emails, and assist with follow-up activities to support Merchant Services and provide a strong client experience.
• Prepare and coordinate pricing materials, proposals, applications, sales presentation materials, and related documentation in partnership with the Merchant Services Associate or Consultant.
• Care for onboarding, installation, training, and implementation activities for credit/debit card processing, terminals, point-of-sale equipment, and related merchant solutions.
• Serve as a point of contact for merchant service inquiries by providing responsive client service, coordinating with vendors and internal partners, and ensuring timely follow-up through resolution.
• Maintain accurate client files, applications, implementation documentation, service records, pricing support materials, and other merchant services records in accordance with Bank procedures.
• Support portfolio maintenance, merchant retention activities, reporting, tracking, and relationship support to strengthen the client experience and deepen existing relationships.
• Remain knowledgeable and up to date on merchant services, bankcard products, payment acceptance solutions, e-commerce, industry changes, and the overall business environment.

Qualifications

• Ace's or bachelor’s degree in Business Administration, Finance, or related field preferred; or related work experience.
• Experience in customer service, administrative support, banking, operations, treasury management, or merchant services preferred.
• Experience with documentation, applications, or onboarding coordination preferred.
• Working knowledge of Microsoft Office, including Excel, Word, Outlook, and PowerPoint.
• Ability to maintain strict confidentiality.
• Strong organization, attention to detail, accuracy, documentation management, and follow-through.
• Good verbal and written communication skills, with the ability to interact professionally with clients, bankers, vendors, and internal partners.
• Interpersonal and relationship-building skills with a client service mindset.
• Ability to manage multiple priorities, coordinate tasks, meet deadlines, and follow up through resolution.
• Collaborative team player with the ability to partner across Merchant Services, Treasury Management, Commercial Banking, Retail Banking, branch teams, vendors, and operations partners.
• Ability to understand client needs and support accurate documentation, onboarding, implementation, service resolution, and ongoing merchant services administration.
• Basic knowledge of retail banking, commercial banking, treasury management, payment processing, or merchant services products preferred.
• Ability to learn merchant services systems, processes, vendor requirements, and bank procedures to support quality execution and client experience.

Benefits

• Medical, Dental, Vision, & Life Insurance
• 401(k) with a company match
• PTO & 11 1/2 Paid Holidays

Equal Opportunity Employer/Veterans/Disabled