Merchant Service Representative I

About the role

Fills orders for currency and coins, and counts and records cash deposits in the vault of a commercial bank.

Responsibilities

• Complies with and stays abreast of all policies and procedures, federal and state laws applicable to the job.
• Counts currency, coins, and checks received for deposit in vault.
• Totals currency and checks to verify amount on deposit slip or other form.
• Records deposit in customer account record.
• Removes specified amount of currency and coins from vault and places cash in bag for shipment to business or branch bank.
• Records amount of cash shipped.
• Counts and records large denomination bills, mutilated currency, and food stamps for shipment to Federal Reserve Bank.
• Performs data entry and maintenance of analyzed accounts.
• Provides, presents, and promotes The Citizens Experience to all external and internal customers.
• Performs other duties as assigned.

Qualifications

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Physical demands

• Regularly required to stand; use hands and fingers to operate a computer keyboard, mouse, calculator, and telephone; reach with hands and arms; talk and hear.
• Frequently required to stoop, kneel, crouch, or crawl.
• Occasionally required to walk, sit, and climb or balance.
• Must regularly lift and/or move up to 50 pounds and frequently lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision.

Work environment

The noise level in the work environment is usually moderate.