Merchant Onboarding Manager

About the role

The Merchant Onboarding Manager plays a crucial role in guiding merchants through the early stages of onboarding onto the Adyen platform. This position involves working closely with Sales Management, Compliance, Underwriting, Account Management, and other teams to design solutions that balance compliance requirements with commercial opportunities.

Responsibilities

• Understand Adyen's product offering and advise merchants or Commercial teams on how to best leverage it.
• Partner with Sales Management and Compliance to shape onboarding solutions for complex deals.
• Maintain knowledge of regulatory and scheme compliance requirements and apply them in onboarding decisions.
• Streamline operational steps between commercial teams and onboarding, ensuring a consistent, high-quality experience for merchants.
• Engage directly with merchants, ensuring a smooth and efficient rollout.
• Drive decision-making and transparency through data analysis and insights.
• Act as a consultative partner to Sales, Account Management, Compliance, and prospects, ensuring alignment between merchant needs and internal processes.
• Interact with merchants as needed to ensure accurate setup and a seamless launch.
• Educate internal teams on relevant regulatory and procedural updates.
• Contribute to process improvements that support global scalability.

Requirements

• 5+ years experience in commercial, compliance, project management, or related fields.
• Strong people skills and the ability to build relationships across teams and regions.
• Comfortable owning complex processes end-to-end in a fast-paced environment.
• Commercial acumen.
• Able to balance compliance requirements with commercial priorities.
• Fluent in English; additional languages are a plus.
• Prior Salesforce experience is preferred.

Qualifications

• Experience with Salesforce is a plus.

Skills

• Excellent communication and interpersonal skills.
• Ability to manage multiple projects simultaneously.
• Strong analytical and problem-solving skills.
• Knowledge of regulatory and compliance standards.

Benefits

The base salary for this role in San Francisco ranges from $90,000 to $125,000. The compensation package also includes equity (RSUs).

Pay

The base salary for this role in San Francisco ranges from $90,000 to $125,000.

Schedule

N/A

What’s Next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role.