Merchant Onboarding & Activation Specialist -- KEWDC5880934

Job SummaryWe are looking for a Merchant Onboarding & Activation Specialist to help restaurant merchants successfully launch on $12 Meal Box program. This role manages the activation process from the time a merchant signs an agreement until their menu is fully live and verified.The position is highly hands-on and involves merchant onboarding, POS configuration, menu and photo uploads, technical troubleshooting, follow-up, and launch quality checks. Key ResponsibilitiesManage the end-to-end activation process for restaurant merchants after the sales agreement is signed.Review and validate merchant menus, pricing, and items against program requirements.Upload and update menu items and photos in internal tools and restaurant POS systems.Work with restaurant POS platforms such as Toast, Square, Clover, Otter, and UrbanPiper.Conduct merchant onboarding calls and explain activation steps, timelines, and requirements.Coordinate photoshoots, including scheduling, rescheduling, quality issues, and vendor follow-up.Troubleshoot POS, menu, photo, and activation issues and escalate technical problems when needed.Maintain accurate merchant information, status updates, outreach activity, and notes in trackers and spreadsheets.Follow up consistently with merchants who are unresponsive and document escalations or potential churn.Perform quality checks after merchants go live to confirm menus, pricing, photos, and $12 Meal Box visibility are correct.Communicate activation updates, issues, and successes to cross-functional teams through Slack.Manage multiple merchants simultaneously across different stages of the activation process. Required QualificationsExperience in the restaurant, food & beverage, retail, or hospitality industry preferred.Hands-on experience with restaurant/retail POS systems, such as Toast, Square, Clover, Otter, UrbanPiper, or similar.Experience in merchant onboarding, customer onboarding, activation, implementation, POS support, or SaaS support.Strong phone, email, and customer communication skills.Strong attention to detail and accurate data entry/tracker management.Comfortable working with spreadsheets, Slack, ticketing systems, and internal tools.Ability to troubleshoot basic technical issues and escalate complex issues appropriately.Strong follow-up skills and ability to work with non-responsive customers.Ability to manage a high-volume pipeline and multiple priorities.Bachelor's degree preferred/required. Compunnel Inc. is an Equal Employment Opportunity (EEO) employer committed to fostering an inclusive, diverse, and equitable workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, citizenship status, age, disability, protected veteran status, marital status, genetic information, or any other characteristic protected by applicable federal, state, or local law.As a global workforce solutions provider, Compunnel values diversity of thought, background, and experience, and believes an inclusive workforce strengthens innovation and client success.