Merchant Assistant
About the role
This position is in our Ag & Trading enterprise, where we connect producers and users of grains and oilseeds around the globe through origination, trading, processing, and distribution. We also offer a range of farmer services and risk management solutions.
The Merchant Assistant will support a moderate scale of customer service activities for multiple site teams. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues within soybean oil seeds processing.
Responsibilities
- Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
- Inform customers about order status, invoices, contract balances, and other information needed to complete the sale.
- Execute customer service strategies.
- Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
- Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
- Other duties as assigned.
Requirements
- High school diploma, secondary education level, or equivalent.
- Confirmed analytical thinking and problem-solving skills.
- Excellent written and verbal communication skills.
- Minimum of two years of related work experience.
Pay
The expected compensation for this position is $24–28/hour. Compensation varies depending on factors including location, certifications, education, and experience. This position is also eligible for a discretionary incentive award based on company and personal performance.
Benefits
Cargill offers a comprehensive benefits program, including medical and other benefits, depending on the position offered and hours worked. Learn more about our health and wellness benefits (subject to certain collective bargaining agreements for Union positions).