Assistant Store Manager

About the Role

As an Assistant Store Manager (ASM), you’ll support our customers through real financial needs while gaining hands-on experience running a store. You’ll develop your leadership skills in real-time by driving account management, customer outreach, and risk management. It’s performance-driven, people-first, and packed with growth potential. If you’re ready to build your confidence, learn the business, and move up quickly with a company that invests in your future, this is your next step.

Pay

The hourly wage for this position is $19.25 per hour. This rate is part of a Total Compensation package that includes benefits and perks.

Benefits

• Paid on-the-job training and a comprehensive new hire program.
• Access to a robust learning management system with e-learning modules for professional and personal development.
• Cross-brand training enabling opportunities across eleven brands nationwide.
• Enrollment in a key holder program to enhance leadership potential for promotion.
• Performance-based career advancement.
• Educational reimbursement program.
• Multiple medical insurance options, including telemedicine and medical spending accounts (HSA/FSA).
• Traditional 401(k) and Roth 401(k) retirement plans with a generous company match.
• Company-sponsored life and AD&D insurance.
• Voluntary benefits including dental, vision, short-term and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, ID theft protection, legal services, and pet insurance.
• Free access to mental health resources, life coaching, and more through the Employee Assistance Program.
• Exclusive discounts from nationwide and local retailers via the Discount Marketplace.
• Paid time off starting with 12 days in your first year.

*Certain benefits are subject to the terms and conditions of the governing plan documents. Based on current benefit offerings, which are subject to change with or without notice.

Responsibilities

• Maximize customer success by offering financial services tailored to their needs.
• Assess risk of financial transactions, evaluate and process loan/pawn applications, check cashing transactions, and ancillary products.
• Complete daily call campaigns to market services, build new business, and nurture customer relationships.
• Oversee account management and recovery processes, including collection calls, while maintaining customer service to prevent loss and charge-off accounts.
• Maintain accurate and secure customer information in the point of sale (POS) system.
• Provide support, coaching, and development to Customer Service Representatives to ensure adherence to quality standards and safety procedures.
• Perform duties outside of the office, including vehicle appraisals, store errands, and external marketing.
• Meet company-set performance standards by leveraging business-to-business partnerships, obtaining referrals, and participating in or hosting in-store and community events.
• Maintain office security protocols, including proper opening and closing procedures, vault, and cash drawer management.
• Uphold compliance with company policies, procedures, and local, state, and federal laws and regulations.
• Conduct store audits, create reports, and compile financial data to ensure compliance.
• Monitor and maintain internal and external store appearance and cleanliness, addressing facility needs and scheduling maintenance.
• Work efficiently in a fast-paced environment, handling multiple tasks to meet individual and team performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full-time work schedule with regular, in-person attendance, including weekends (minimum 40 hours per week).

**Store hours, schedules, and minimum hours may be subject to change at the company’s discretion.

Requirements

• A high school diploma or equivalent.
• Minimum one year of experience in customer service, sales, or retail.
• At least 3 months of supervisory, key holder, or relevant leadership experience.
• Excellent verbal and written communication skills.
• Proficiency in using phones, POS systems, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Valid driver’s license, auto insurance, and a personal vehicle for work-related tasks (mileage compensated).
• Ability to pass a background check in accordance with applicable law.
• Ability to meet physical demands, including remaining stationary (standing up to 90% of the time), moving and transporting up to 25 pounds, and operating mechanical controls like a keyboard.

Preferred Qualifications

• Management experience in retail, convenience store, grocery, finance, service, or related industries.
• Experience in check cashing, document verification, or money order processing.
• Bilingual (English/Spanish) is a plus and may be required for certain locations.