Jobs · Customer Service · Kansas

Merchandising Service Manager

Lowe's Companies, Inc. · Wichita, KS · 1 mo ago
Customer Service$86/hrFull-time
We need to output HTML fragment with sections: About the role? Actually we need to use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include only sections that have real specific content. The posting includes responsibilities (Key Responsibilities), Required Qualifications, Preferred Qualifications, About Lowe's (maybe About the role? Actually About Lowe's is company description, not role). There's no explicit Benefits, Pay, Schedule content. There's a line: "Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience." That's vague, not specific numbers. According to rule: never create Pay/Schedule/Benefits sections unless posting actually states them. This is vague, but it's still stating that pay may vary. It's not a specific number or range. The instruction says: never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD"). So we should not create a Pay section because it's just "may vary". So omit Pay, Benefits, Schedule. We need sections: Responsibilities, Requirements (maybe Required Qualifications), Qualifications (Preferred Qualifications?), Skills? There's no explicit Skills section. Could combine Required and Preferred under Qualifications? The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have Responsibilities, Requirements, Qualifications. Possibly also About the role? There's no explicit "About the role" paragraph; we have responsibilities and qualifications. Could we create an About the role section summarizing? But we must not invent or summarize away detail. We could omit About the role if no specific content. The posting does not have a separate "About the role" paragraph; it's just responsibilities and qualifications. So we omit About the role. Thus output:

Responsibilities

  • ... each responsibility as list items.
We need to preserve all substantive information. The responsibilities block is long with many sentences. We need to split into list items. Each bullet should capture a duty. We must not lose detail. We'll parse the responsibilities text. Responsibilities text (starting after "Key Responsibilities"): "Team LeadershipSchedules Merchandising Service team and manages resources for the team to drive efficient project execution in fulfillment of the overall Merchandising Service strategyGuides Merchandising Service Associates (MSAs) around project priorities, scheduling, expectations, and needs (e.g., materials, supplies, time)Delivers onboarding and training, provides on-the-job coaching, and mentors MSAsCoaches MSAs on performanceCreates tailored developments plans for MSAs by analyzing metric and individual strengths, weaknesses, and needsHandles disciplinary actions and proactively partners with HR business partnerManages project, travel, display, fixture expenses and weekly payrollIdentifies and resolves project and/or store-level issues using available resourcesSummarizes and communicates project information, updates, and feedback on project execution with store team, field leaders, and corporate teamsIdentifies opportunities to improve efficiency, merchandising, and displays to be shared across the district, region, and enterprise, as appropriateLead team to merchandise our live goods in garden centersLead teams ranging from 11-21 peopleCollaborate with Field Project managers on large third party labor projects when neededCustomer ServiceProvides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programsSeeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandiseListens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessaryDemonstrates sincere appreciation to customersCommunicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programsSupports those that directly help customers by providing the tools and resources neededLead daily price change execution, audit and update price labels inside and outside the storeIn-stockOversees that merchandise is stocked, fronted, and fully packed down in assigned area according to planogramConfirms that all signage, reorder stickers, pricing, and product information is accurateConfirms all product displays, resets, and bay integrity efforts are completed according to Lowe's specifications, planograms, and merchandising and safety standardsCollaborates with receiving departments in assigned stores to establish or revise the staging process for reset product and product support materialsLeads efforts of buyback items and ensures they are pulled, prepped, and ready for shippingOversees the proper processing of damaged productsClean and Safe StoresDetects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset ProtectionEnsures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areasMaintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gatesAdheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devicesOperates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler)Maintain point-of-sale signage including bin plus beam label stock ensuring all bin locators are placed and price changes are activatedFollow state-specific guidelines on price changes (Pricing Policy SF-06)" We need to split into sensible list items. Could break by sentences. Let's do that. Sentences (approx): 1. Schedules Merchandising Service team and manages resources for the team to drive efficient project execution in fulfillment of the overall Merchandising Service strategy 2. Guides Merchandising Service Associates (MSAs) around project priorities, scheduling, expectations, and needs (e.g., materials, supplies, time) 3. Delivers onboarding and training, provides on-the-job coaching, and mentors MSAs 4. Coaches MSAs on performance 5. Creates tailored development plans for MSAs by analyzing metric and individual strengths, weaknesses, and needs 6. Handles disciplinary actions and proactively partners with HR business partner 7. Manages project, travel, display, fixture expenses and weekly payroll 8. Identifies and resolves project and/or store-level issues using available resources 9. Summarizes and communicates project information, updates, and feedback on project execution with store team, field leaders, and corporate teams 10. Identifies opportunities to improve efficiency, merchandising, and displays to be shared across the district, region, and enterprise, as appropriate 11. Lead team to merchandise our live goods in garden centers 12. Lead teams ranging from 11-21 people 13. Collaborate with Field Project managers on large third party labor projects when needed 14. Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs 15. Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise 16. Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary 17. Demonstrates sincere appreciation to customers 18. Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs 19. Supports those that directly help customers by providing the tools and resources needed 20. Lead daily price change execution, audit and update price labels inside and outside the store 21. Oversees that merchandise is stocked, fronted, and fully packed down in assigned area according to planogram 22. Confirms that all signage, reorder stickers, pricing, and product information is accurate 23. Confirms all product displays, resets, and bay integrity efforts are completed according to Lowe's specifications, planograms, and merchandising and safety standards 24. Collaborates with receiving departments in assigned stores to establish or revise the staging process for reset product and product support materials 25. Leads efforts of buyback items and ensures they are pulled, prepped, and ready for shipping 26. Oversees the proper processing of damaged products 27. Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection 28. Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas 29. Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates 30. Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices 31. Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler) 32. Maintain point-of-sale signage including bin plus beam label stock ensuring all bin locators are placed and price changes are activated 33. Follow state-specific guidelines on price changes (Pricing Policy SF-06) Now Required Qualifications: "High school diploma or GED General Studies or equivalent years of experience in lieu of education requirement, if applicable2 Years Customer service or retail experience in a fast-paced retail environment (or 1 year of Lowe's store experience)1 Year Experience as a team lead or leading others in an informal capacity" We need to split into list items. Sentences: 1. High school diploma or GED General Studies or equivalent years of experience in lieu of education requirement, if applicable 2. 2 Years Customer service or retail experience in a fast-paced retail environment (or 1 year of Lowe's store experience) 3. 1 Year Experience as a team lead or leading others in an informal capacity Preferred Qualifications: "Supervisory experience including coaching/training and evaluating the performance of direct reports Merchandising experience including reading planograms, setting up and tearing down displays Experience operating power equipment such as lifts, order pickers, and similar equipment" Split: 1. Supervisory experience including coaching/training and evaluating the performance of direct reports 2. Merchandising experience including reading planograms, setting up and tearing down displays 3. Experience operating power equipment such as lifts, order pickers, and similar equipment About Lowe's: It's a paragraph about company. Could be considered "About the role"? Not exactly role. But we could include an "About Lowe's" section? The instruction says use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but we should stick to those. There's no explicit "About the role" content. However we could treat the Lowe's description as "About the role"? Might be considered filler but it's substantive info about company. The instruction: "Prefer a few substantive sections over many thin ones." Including About Lowe's may be okay but it's not about the role. Might be considered not required. Safer to omit it, as we have no explicit "About the role". The instruction says "include a section ONLY when the posting has real, specific content for it". The posting does have content about Lowe's, but it's not about the role. However the heading "About the role" would be inaccurate. Better to omit. Thus we

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