Merchandising Service Manager

The user wants me to reformat a job posting into clean semantic HTML. I need to follow the rules carefully: 1. Use

for section headings (About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule) 2. Use

• for lists,

  for prose 3. Do NOT repeat job title as heading 4. Do NOT put Job ID/requisition numbers as headings 5. Preserve ALL substantive information 6. Remove boilerplate (cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions) 7. Include a section ONLY when there's real, specific content - no filler/placeholder text 8. Never create Pay/Schedule/Benefits sections unless posting actually states them 9. Output ONLY HTML fragment - no /, no markdown code fences Looking at the content: The posting has: - Key Responsibilities (with sub-sections: Team Leadership, Customer Service, In-stock, Clean and Safe Stores) - Required Qualifications - Preferred Qualifications - About Lowe's (company description) - Some pay/benefits info at the end: "Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits." I need to structure this properly. The "Key Responsibilities" section has multiple sub-categories. I should probably make "Responsibilities" as the main heading, then use sub-lists or maybe nested structure. But the rules say use

  for section headings and

  • for lists. I could make each sub-category a separate
    under the main Responsibilities heading, or use

    but the rules only mention

    . I'll stick with

    for main sections and use

    with maybe bold labels for sub-categories. Actually, looking at the rules: "use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)". So I should have

    Responsibilities

    , then list items. But the responsibilities are grouped into Team Leadership, Customer Service, In-stock, Clean and Safe Stores. I could make each a separate
    with a descriptive first item or use within list items. Better to make each sub-category a separate
    preceded by a

    or label? But the rules say use

    • for any list of duties. I think I'll create a
      for each sub-category, with a heading-like first item or just include the category in each list item. Actually, I can use

      for Responsibilities, then for each sub-category, use a

      Team Leadership

      followed by

      ... but that might be too many elements. Simpler: make one big
      with all responsibilities, but that loses grouping. The posting clearly groups them. I'll use

      Responsibilities

      then for each sub-group, a

      Team Leadership

      then
      ... but the rules don't forbid

      and . That seems acceptable. Alternatively, I could make each sub-category a separate

      ? But the example headings are "Responsibilities" not "Team Leadership". The rules say "use

      for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)". So only those main sections. I'll keep Responsibilities as one section. Similarly, Required Qualifications and Preferred Qualifications could be under "Qualifications" heading with two sub-lists. About Lowe's is "About the role" or "About the company". The example includes "About the role". I'll use

      About the role

      for the company description. Pay/Benefits: The posting mentions "Starting rate of pay may vary..." and a link to benefits. That's specific content, so I should include a Pay section and maybe Benefits section. But the rules: "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state pay info (though vague) and benefits link. I'll include a Pay section with that prose, and a Benefits section with the link. Schedule: Not mentioned, so no Schedule section. Skills: Not explicitly listed as a separate section, but qualifications cover it. I'll not create a separate Skills section. Now, I need to remove boilerplate: The EEO statement ("Lowe's is an equal opportunity employer...") is boilerplate, should be removed. The "For more information, visit Lowes.com." is also boilerplate. The pay/benefits info is specific enough to keep. Also, the "Key Responsibilities" heading in the source is not a job title, it's a section. The job title isn't given in the text, but the user says "Do NOT repeat the job title as a heading (the page already shows it)". So I don't need to worry. Now, structure:

      Responsibilities

      Team Leadership

      • Schedules Merchandising Service team and manages resources for the team to drive efficient project execution in fulfillment of the overall Merchandising Service strategy
      • Guides Merchandising Service Associates (MSAs) around project priorities, scheduling, expectations, and needs (e.g., materials, supplies, time)
      • Delivers onboarding and training, provides on-the-job coaching, and mentors MSAs
      • Coaches MSAs on performance
      • Creates tailored developments plans for MSAs by analyzing metric and individual strengths, weaknesses, and needs
      • Handles disciplinary actions and proactively partners with HR business partner
      • Manages project, travel, display, fixture expenses and weekly payroll
      • Identifies and resolves project and/or store-level issues using available resources
      • Summarizes and communicates project information, updates, and feedback on project execution with store team, field leaders, and corporate teams
      • Identifies opportunities to improve efficiency, merchandising, and displays to be shared across the district, region, and enterprise, as appropriate
      • Lead team to merchandise our live goods in garden centers
      • Lead teams ranging from 11-21 people
      • Collaborate with Field Project managers on large third party labor projects when needed

      Customer Service

      • Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
      • Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
      • Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary
      • Demonstrates sincere appreciation to customers
      • Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs
      • Supports those that directly help customers by providing the tools and resources needed
      • Lead daily price change execution, audit and update price labels inside and outside the store

      In-stock

      • Oversees that merchandise is stocked, fronted, and fully packed down in assigned area according to planogram
      • Confirms that all signage, reorder stickers, pricing, and product information is accurate
      • Confirms all product displays, resets, and bay integrity efforts are completed according to Lowe's specifications, planograms, and merchandising and safety standards
      • Collaborates with receiving departments in assigned stores to establish or revise the staging process for reset product and product support materials
      • Leads efforts of buyback items and ensures they are pulled, prepped, and ready for shipping
      • Oversees the proper processing of damaged products

      Clean and Safe Stores

      • Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
      • Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
      • Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
      • Adheres to all safety requirements relevant to one's regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
      • Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler)
      • Maintain point-of-sale signage including bin plus beam label stock ensuring all bin locators are placed and price changes are activated
      • Follow state-specific guidelines on price changes (Pricing Policy SF-06)

      Qualifications

      Required Qualifications

      • High school diploma or GED General Studies or equivalent years of experience in lieu of education requirement, if applicable
      • 2 Years Customer service or retail experience in a fast-paced retail environment (or 1 year of Lowe's store experience)
      • 1 Year Experience as a team lead or leading others in an informal capacity

      Preferred Qualifications

      • Supervisory experience including coaching/training and evaluating the performance of direct reports
      • Merchandising experience including reading planograms, setting up and tearing down displays
      • Experience operating power equipment such as lifts, order pickers, and similar equipment

      About the role

      Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need.

      Pay

      Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

      Benefits

      For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

      I should not include the EEO statement. Also, the "For more information, visit Lowes.com." is removed. Check for any duplicate lines: The responsibilities list seems unique. Now, output only the HTML fragment. No markdown fences. Ensure proper escaping