Merchandising Service Associate - Plant Service Lead

About the role

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches, and 130 distribution centers.

Responsibilities

• Provide SMART customer service through the daily execution of Lowe's customer service policies, procedures, and programs.
• Build relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe’s specifications.
• Collaborate with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs (e.g., materials, supplies, time).
• Engage with customers to understand their needs and assist in locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Listen to and respond knowledgeably and promptly to customer questions, taking them to areas of the store when necessary.
• Demonstrate sincere appreciation to customers.
• Communicate information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs.
• Empty plant racks onto plant tables, merchandising by planogram, price, and color block as they arrive.
• Identify damaged or missing signage, displays, collateral, and order replacements in accordance with merchandising standards and planogram details.
• Update/validate wayfinding and product location signage as well as digital maintenance of this information throughout the store.
• Ensure cross merchandise, side stack products, j-hooks, and gravity feed bins are placed appropriately to drive add-on sales.
• Assist with culling and pricing dead and distressed plants.
• Maintain a high level of communication and partnership with MSM and red vest associates.
• Identify and communicate issues with quality, quantity, and additional needs to Outside Garden Supervisor and MSM.
• Adjust fixtures, rotate stock, display products, and support materials using power equipment (e.g., lifts, order pickers) per service expectations and processes.
• Review, complete, and enter completion details (when, what, amount of time spent, taking and uploading photographs to confirm servicing completion, etc.) for all assigned service and maintenance tasks.
• Ensure all displays are safe and in working order and repaired/replaced as needed.
• Repair/seal damaged packaging and boxes including peg-hook items.
• Remove all trash, move cardboard boxes to the bailer, and move plastic wrap and other debris to the compactor.
• Replace light bulbs and alert the appropriate contact when additional maintenance issues are noted (lights out, painting, etc.).
• Detect common signs of shoplifting, theft, and other security risks, and promptly communicate them to management and/or Asset Protection.
• Ensure compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of Outside Garden and working areas.
• Maintain a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
• Adhere to all safety requirements relevant to regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices.
• Operate store equipment as needed depending on role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler).
• Accountable for other duties as assigned.

Requirements

• 6 months of live nursery experience or general merchandising experience.

Qualifications

• High school diploma or GED (preferred).
• 6 months of Lowe’s sales floor experience (preferred).
• 6 months of experience performing product merchandising tasks including reading planograms, setting up, and tearing down displays (preferred).
• 3 months of experience operating power equipment such as lifts, order pickers, and similar equipment (preferred).