Merchandising Service Associate - Plant Service Lead
Lowe's Companies, Inc. · Springville, NY · 1 mo ago
Customer Service$16–$17.3/hrFull-time
We need to output HTML fragment with sections: Responsibilities, Qualifications (maybe split into Required and Preferred?), Benefits, Pay, maybe Schedule? No schedule info. Also maybe About the role? Not needed. The posting includes Key Responsibilities (list). Required Qualifications, Preferred Qualifications, Pay Range, Benefits description. Also About Lowe's (company description) maybe not needed as it's not a section heading? Could be omitted as not requested. We must not repeat job title. Use for section headings. Use
for section headings. Use - for any list of duties/requirements/benefits. Use
for prose.
We need to preserve all substantive information. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. The posting includes duplicated Pay Range line twice; we should include once. Also includes "For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits." That's a link; we can keep as part of Benefits section maybe as a
with link. Also "Associate Benefits (https://talent.lowes.com/us/en/joining-our-team)" maybe duplicate; we can include as part of Benefits.
We need to include sections only when posting has real specific content. So we will have:
Responsibilities
with - each duty.
We need to extract responsibilities from the long paragraph. Many sentences; we can break into list items each covering a duty. Must preserve all substantive info; we can split into separate li for each distinct duty.
Let's parse responsibilities:
- Always provide SMART customer service through the daily execution of Lowe's customer service policies, procedures, and programs.
- Build relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe’s specifications.
- Collaborate with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs (e.g., materials, supplies, time)
- Although most of the time will be spent in activities that do not involve the direct interaction with customers, the individual in this role is expected to engage with customers when the opportunity arises. This includes:
- Understand customers’ needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.
- Engage with customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise. (duplicate? maybe combine)
- Listen to and responds knowledgeably and promptly to customer questions, taking them to areas of the store when necessary.
- Demonstrate sincere appreciation to customers.
- Communicate information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs.
- Empty plant racks onto plant tables merchandising by planogram, price, and color block as they arrive.
- Identify damaged or missing signage, displays, collateral and orders replacements in accordance with merchandising standards and planogram details.
- Update/validate wayfinding and product location signage as well as digital maintenance of this information throughout the store.
- Ensure cross merchandise, side stack products, j-hooks and gravity feed bins are placed appropriately, helping to drive add-on sales.
- Assist with culling and pricing dead and distressed plants.
- Maintain a high level of communication and partnership with MSM and red vest associates.
- Identify and communicate issues with quality, quantity, and additional needs to Outside Garden Supervisor and MSM.
- Adjust fixtures, rotates stock, displays products and support materials using power equipment (e.g., lifts, order pickers) per service expectations and processes.
- Review, complete, and enter completion details (when, what, amount of time spent, taking and uploading photographs to confirm servicing completion, etc.) for all assigned service and maintenance tasks.
- Ensure all displays are safe and in working order and repaired/replaced as needed.
- Repair/seal damaged packaging and boxes including peg-hook items.
- Remove all trash, moves cardboard boxes to the bailer and moves plastic wrap and other debris to the compactor.
- Replace light bulbs and alerts the appropriate contact when additional maintenance issues are noted (lights out, painting, etc.).
- Detect common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection.
- Ensure compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of Outside Garden and working areas.
- Maintain a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
- Adhere to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices.
- Operate store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler).
- In addition to the above responsibilities, this individual is held accountable for other duties as assigned.
We need to avoid duplication: there were two similar lines about understand customers' needs and assists... We can combine into one.
Now Required Qualifications:
- 6 Months Live nursery experience or General Merchandising experience
Preferred Qualifications:
- High school diploma or GED
- 6 Months Lowe’s sales floor experience
- 6 Months Experience performing product merchandising tasks including reading planograms, setting up and tearing down displays
- 3 Months Experience operating power equipment such as lifts, order pickers, and similar equipment
Pay Range: $16.00 - $17.30 per hour Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.
Benefits: The paragraph after "Associate Benefits (https://talent.lowes.com/us/en/joining-our-team)" includes list of benefits. We'll capture that as list.
We also have "For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits." Could be included as a note.
We also have About Lowe's description; but not required as a section; we could omit as not requested heading. The instruction: "include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text". About Lowe's is not a requested heading; we could omit entirely. The user didn't ask for About Lowe's heading; they only listed possible headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we should not include About Lowe's.
Thus output HTML fragment with sections: Responsibilities, Required Qualifications, Preferred Qualifications, Benefits, Pay.
We could combine Required and Preferred under Qualifications? But they said use headings like Requirements, Qualifications, Skills. We have both Required and Preferred; we could make a single Qualifications section with subheadings? But they only said use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have Qualifications
and inside we can have
Required: ...
Preferred: ...
or we could split into Required Qualifications and Preferred Qualifications as separate headings? Those are not in the list but could be considered under Qualifications. Safer to have one Qualifications section and include both required and preferred as paragraphs.
Similarly Benefits: we can have Benefits
with - each benefit.
Pay:
Pay
with containing the pay range and note.
We must not include schedule.
Now produce HTML.
Let's craft responsibilities list items.
I'll create each duty as
- .
Need to ensure we don't miss any.
List:
1. Always provide SMART customer service through the daily execution of Lowe's customer service policies, procedures, and programs.
2. Build relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe’s specifications.
3. Collaborate with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs (e.g., materials, supplies, time).
4. Engage with customers when opportunity arises to:
- Understand customers’ needs and assist in locating, demonstrating, selecting, carrying, and/or loading merchandise.
- Listen to and respond knowledgeably and promptly to customer questions, taking them to areas of the store when necessary.
- Demonstrate sincere appreciation to customers.
- Communicate information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs.
5. Empty plant racks onto plant tables merchandising by planogram, price, and color block as they arrive.
6. Identify damaged or missing signage, displays, collateral and order replacements in accordance with merchandising standards and planogram details.
7. Update/validate wayfinding and product location signage as well as digital maintenance of this information throughout the store.
8. Ensure cross merchandise, side stack products, j-hooks and gravity feed bins are placed appropriately, helping to drive add-on sales.
9. Assist with culling and pricing dead and distressed plants.
10. Maintain a high level of communication and partnership with MSM and red vest associates.
11. Identify and communicate issues with quality, quantity, and additional needs to Outside Garden Supervisor and MSM.
12. Adjust fixtures, rotate stock, display products and support materials using power equipment (e.g., lifts, order pickers) per service expectations and processes.
13. Review, complete, and enter completion details (when, what, amount of time spent, taking and uploading photographs to confirm servicing completion, etc.) for all assigned service and maintenance tasks.
14. Ensure all displays are safe and in working order and repaired/replaced as needed.
15. Repair/seal damaged packaging and boxes including peg-hook items.
16. Remove all trash, move cardboard boxes to the baler and move plastic wrap and other debris to the compactor.
17. Replace light bulbs and alert the appropriate contact when additional maintenance issues are noted (lights out, painting, etc.).
18. Detect common signs of shoplifting, theft, and other security risks, and promptly communicate them to management and/or Asset Protection.
19. Ensure compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of Outside Garden and working areas.
20. Maintain a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
21. Adhere to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices.
22. Operate store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler).
23. Perform other duties as assigned.
That covers.
Now Qualifications:
Required: 6 Months Live nursery experience or General Merchandising experience.
Preferred: High school diploma or GED; 6 Months Lowe’s sales floor experience; 6 Months Experience performing product merchandising tasks including reading planograms, setting up and tearing down displays; 3 Months Experience operating power equipment such as lifts, order pickers, and similar equipment.
We'll put as
Required: ...
Preferred: ...
Benefits list: from paragraph:
- Health, Dental and Vision insurance
- Life and Disability insurance
- Paid time off based on role, tenure, and locality, including vacation, holidays
for prose. We need to preserve all substantive information. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. The posting includes duplicated Pay Range line twice; we should include once. Also includes "For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits." That's a link; we can keep as part of Benefits section maybe as a
with link. Also "Associate Benefits (https://talent.lowes.com/us/en/joining-our-team)" maybe duplicate; we can include as part of Benefits. We need to include sections only when posting has real specific content. So we will have:
Responsibilities
with- each duty.
We need to extract responsibilities from the long paragraph. Many sentences; we can break into list items each covering a duty. Must preserve all substantive info; we can split into separate li for each distinct duty.
Let's parse responsibilities:
- Always provide SMART customer service through the daily execution of Lowe's customer service policies, procedures, and programs.
- Build relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe’s specifications.
- Collaborate with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs (e.g., materials, supplies, time)
- Although most of the time will be spent in activities that do not involve the direct interaction with customers, the individual in this role is expected to engage with customers when the opportunity arises. This includes:
- Understand customers’ needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.
- Engage with customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise. (duplicate? maybe combine)
- Listen to and responds knowledgeably and promptly to customer questions, taking them to areas of the store when necessary.
- Demonstrate sincere appreciation to customers.
- Communicate information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs.
- Empty plant racks onto plant tables merchandising by planogram, price, and color block as they arrive.
- Identify damaged or missing signage, displays, collateral and orders replacements in accordance with merchandising standards and planogram details.
- Update/validate wayfinding and product location signage as well as digital maintenance of this information throughout the store.
- Ensure cross merchandise, side stack products, j-hooks and gravity feed bins are placed appropriately, helping to drive add-on sales.
- Assist with culling and pricing dead and distressed plants.
- Maintain a high level of communication and partnership with MSM and red vest associates.
- Identify and communicate issues with quality, quantity, and additional needs to Outside Garden Supervisor and MSM.
- Adjust fixtures, rotates stock, displays products and support materials using power equipment (e.g., lifts, order pickers) per service expectations and processes.
- Review, complete, and enter completion details (when, what, amount of time spent, taking and uploading photographs to confirm servicing completion, etc.) for all assigned service and maintenance tasks.
- Ensure all displays are safe and in working order and repaired/replaced as needed.
- Repair/seal damaged packaging and boxes including peg-hook items.
- Remove all trash, moves cardboard boxes to the bailer and moves plastic wrap and other debris to the compactor.
- Replace light bulbs and alerts the appropriate contact when additional maintenance issues are noted (lights out, painting, etc.).
- Detect common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection.
- Ensure compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of Outside Garden and working areas.
- Maintain a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
- Adhere to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices.
- Operate store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler).
- In addition to the above responsibilities, this individual is held accountable for other duties as assigned.
We need to avoid duplication: there were two similar lines about understand customers' needs and assists... We can combine into one.
Now Required Qualifications:
- 6 Months Live nursery experience or General Merchandising experience
Preferred Qualifications:
- High school diploma or GED
- 6 Months Lowe’s sales floor experience
- 6 Months Experience performing product merchandising tasks including reading planograms, setting up and tearing down displays
- 3 Months Experience operating power equipment such as lifts, order pickers, and similar equipment
Pay Range: $16.00 - $17.30 per hour Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.
Benefits: The paragraph after "Associate Benefits (https://talent.lowes.com/us/en/joining-our-team)" includes list of benefits. We'll capture that as list.
We also have "For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits." Could be included as a note.
We also have About Lowe's description; but not required as a section; we could omit as not requested heading. The instruction: "include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text". About Lowe's is not a requested heading; we could omit entirely. The user didn't ask for About Lowe's heading; they only listed possible headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we should not include About Lowe's.
Thus output HTML fragment with sections: Responsibilities, Required Qualifications, Preferred Qualifications, Benefits, Pay.
We could combine Required and Preferred under Qualifications? But they said use headings like Requirements, Qualifications, Skills. We have both Required and Preferred; we could make a single Qualifications section with subheadings? But they only said use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have
Qualifications
and inside we can haveRequired: ...
Preferred: ...
or we could split into Required Qualifications and Preferred Qualifications as separate headings? Those are not in the list but could be considered under Qualifications. Safer to have one Qualifications section and include both required and preferred as paragraphs. Similarly Benefits: we can haveBenefits
with- each benefit.
Pay:
Pay
withcontaining the pay range and note. We must not include schedule. Now produce HTML. Let's craft responsibilities list items. I'll create each duty as
- .
Need to ensure we don't miss any.
List:
1. Always provide SMART customer service through the daily execution of Lowe's customer service policies, procedures, and programs.
2. Build relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe’s specifications.
3. Collaborate with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs (e.g., materials, supplies, time).
4. Engage with customers when opportunity arises to:
- Understand customers’ needs and assist in locating, demonstrating, selecting, carrying, and/or loading merchandise.
- Listen to and respond knowledgeably and promptly to customer questions, taking them to areas of the store when necessary.
- Demonstrate sincere appreciation to customers.
- Communicate information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs.
5. Empty plant racks onto plant tables merchandising by planogram, price, and color block as they arrive.
6. Identify damaged or missing signage, displays, collateral and order replacements in accordance with merchandising standards and planogram details.
7. Update/validate wayfinding and product location signage as well as digital maintenance of this information throughout the store.
8. Ensure cross merchandise, side stack products, j-hooks and gravity feed bins are placed appropriately, helping to drive add-on sales.
9. Assist with culling and pricing dead and distressed plants.
10. Maintain a high level of communication and partnership with MSM and red vest associates.
11. Identify and communicate issues with quality, quantity, and additional needs to Outside Garden Supervisor and MSM.
12. Adjust fixtures, rotate stock, display products and support materials using power equipment (e.g., lifts, order pickers) per service expectations and processes.
13. Review, complete, and enter completion details (when, what, amount of time spent, taking and uploading photographs to confirm servicing completion, etc.) for all assigned service and maintenance tasks.
14. Ensure all displays are safe and in working order and repaired/replaced as needed.
15. Repair/seal damaged packaging and boxes including peg-hook items.
16. Remove all trash, move cardboard boxes to the baler and move plastic wrap and other debris to the compactor.
17. Replace light bulbs and alert the appropriate contact when additional maintenance issues are noted (lights out, painting, etc.).
18. Detect common signs of shoplifting, theft, and other security risks, and promptly communicate them to management and/or Asset Protection.
19. Ensure compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of Outside Garden and working areas.
20. Maintain a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
21. Adhere to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices.
22. Operate store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler).
23. Perform other duties as assigned.
That covers.
Now Qualifications:
Required: 6 Months Live nursery experience or General Merchandising experience.
Preferred: High school diploma or GED; 6 Months Lowe’s sales floor experience; 6 Months Experience performing product merchandising tasks including reading planograms, setting up and tearing down displays; 3 Months Experience operating power equipment such as lifts, order pickers, and similar equipment.
We'll put as
Required: ...
Preferred: ...
Benefits list: from paragraph: - Health, Dental and Vision insurance - Life and Disability insurance - Paid time off based on role, tenure, and locality, including vacation, holidays
- each benefit.
Pay: