Merchandising Service Associate - Plant Service Lead

About the Role

This role involves providing SMART customer service, building relationships with vendors, and collaborating with the Merchandising Service team to ensure merchandise resets are completed according to Lowe’s specifications. While most tasks do not involve direct customer interaction, engaging with customers when opportunities arise is expected.

Responsibilities

• Execute Lowe's customer service policies, procedures, and programs daily.
• Build relationships with vendors and ensure merchandise resets meet specifications.
• Collaborate with the Merchandising Service team and Manager on project priorities, schedules, and needs.
• Engage with customers to understand their needs, assist in locating, demonstrating, selecting, carrying, and loading merchandise.
• Respond knowledgeably and promptly to customer questions and demonstrate sincere appreciation.
• Communicate information about stock, special order merchandise, features, benefits, applications, and warranties.
• Merchandise plant racks by planogram, price, and color block.
• Identify and order replacements for damaged or missing signage, displays, and collateral.
• Update wayfinding, product location signage, and digital maintenance throughout the store.
• Ensure cross-merchandising, side stacks, j-hooks, and gravity feed bins are placed appropriately.
• Assist with culling and pricing dead and distressed plants.
• Maintain communication with MSM and red vest associates, identifying and communicating issues with quality and quantity.
• Adjust fixtures, rotate stock, and display products using power equipment.
• Review, complete, and enter details for assigned service and maintenance tasks.
• Ensure displays are safe, functional, and repaired/replaced as needed.
• Repair/seal damaged packaging and boxes, including peg-hook items.
• Maintain cleanliness by removing trash, moving cardboard to the bailer, and debris to the compactor.
• Replace light bulbs and report additional maintenance issues.
• Detect and report signs of shoplifting, theft, and security risks.
• Ensure compliance with housekeeping standards and maintain a safe work environment.
• Adhere to safety requirements and operate store equipment as needed.

Requirements

• 6 Months Live nursery experience or General Merchandising experience.

Qualifications

• High school diploma or GED (preferred).
• 6 Months Lowe’s sales floor experience (preferred).
• 6 Months Experience performing product merchandising tasks, including reading planograms and setting up displays (preferred).
• 3 Months Experience operating power equipment such as lifts and order pickers (preferred).

About Lowe’s

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches, and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts, and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.