Merchandising Associate

About the role

This role owns the day-to-day operations of the SpaceX merchandise store, ensuring consistent execution of processes, accurate inventory management, strong customer service, and a high-quality retail experience for employees and visitors. The Merchandise Associate supports both routine store operations and merchandise needs for events and activations.

Responsibilities

• Execute daily store operations, including opening and closing procedures, cash handling, and maintaining a clean, organized, and presentation-ready retail environment
• Manage inventory at the store level, including receiving shipments, stocking product, conducting cycle counts, organizing storage, and escalating discrepancies or shortages
• Provide excellent customer service by assisting employees and visitors with product selection, answering questions, and processing sales accurately through the POS system
• Maintain visual merchandising standards by restocking displays, rotating product, and executing planograms and brand-immersive setups
• Support merchandise needs for company events, launches, activations, and special programs as assigned
• Follow established processes and best practices to ensure consistent, efficient, and scalable store operations
• Complete required reporting, including sales summaries, inventory updates, and maintenance or facilities requests
• Partner with the Merchandise Store Manager and cross-functional teams to support new product drops, promotions, and continuous improvement initiatives

Basic Qualifications

• High school diploma or equivalency certificate
• 1+ years of experience in retail, merchandise, inventory, or customer-facing operations

Preferred Skills And Experience

• Prior experience in a branded retail or merchandise store environment
• Hands-on experience with visual merchandising, planogram execution, product displays, and pop-up activations
• Experience supporting events, activations, or pop-up retail
• Familiarity with inventory receiving, cycle counting, and discrepancy resolution
• Previous experience in a high-volume or high-traffic retail setting
• Experience with POS systems and basic inventory management software
• Excellent verbal communication and customer service skills
• Comfortable working in a fast-paced, high-visibility environment

Additional Requirements

• Ability to work flexible hours, including early mornings, evenings, weekends, and launch/event days as needed
• Must be able to work overtime
• Ability to carry large, heavy items unassisted (up to 25lbs)
• Must have the ability to stand for periods up to 8-12 hours a day