Merchandising Associate

About the role

Responsible for delivering a highly satisfied customer experience by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. The role adheres to all operational, merchandise, and loss prevention standards and may be cross‑trained to work in multiple areas of the store to support business needs.

Responsibilities

• Deliver a highly satisfied customer experience by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment.
• Adhere to all operational, merchandise, and loss prevention standards.
• Cross‑train to work in multiple areas of the store to support business needs.
• Role model established customer experience practices with internal and external customers.
• Support and embody a positive store culture through honesty, integrity, and respect.
• Accurately ring customer purchases/returns and count change back to customers according to established operating procedures.
• Promote credit and loyalty programs.
• Maintain and uphold merchandising philosophy and follow established merchandising procedures and standards.
• Accurately process and prepare merchandise for the sales floor following company procedures and standards.
• Initiate and participate in store recovery as needed throughout the day.
• Maintain all organizational, cleanliness, and recovery standards for the sales floor and participate in the maintenance/cleanliness of the entire store.
• Provide and accept recognition and constructive feedback.
• Adhere to all labor laws, policies, and procedures.
• Support and participate in store shrink reduction goals and programs.
• Participate in safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Requirements

• Excellent customer service skills.
• Ability to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Ability to multi‑task.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Capability to lift heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Benefits

• Associate discount
• Employee Assistance Program (EAP)
• Smoking cessation support
• Bereavement assistance
• 401(k) associate contributions
• Child care & cell phone discounts
• Pet & legal insurance
• Credit union membership
• Referral bonuses
• 401(k) match (eligible employees)
• Medical, dental, and vision coverage (eligible employees)
• Health Savings Account (HSA) (eligible employees)
• Health care Flexible Spending Account (FSA) (eligible employees)
• Life insurance (eligible employees)
• Short‑ and long‑term disability (eligible employees)
• Paid parental leave (eligible employees)
• Paid holidays, vacation, and sick leave (eligible employees)
• Auto and home insurance discounts (eligible employees)
• Scholarship program (eligible employees)
• Adoption assistance (eligible employees)

Pay

This position has a starting pay range of $15.00 to $15.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Schedule

Ability to work a flexible schedule to support business needs.