Merchandising ASM

About the Role

All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Merchandising Assistant Store Manager, you will lead a team of associates to ensure exceptional service in a clean, safe, and well-stocked store. You will be accountable for achieving sales and margin goals, driving operational efficiencies, and maximizing customer satisfaction. This role may require full leadership over the store at times and collaboration with the store leadership team, District Manager, and Area support staff. You may also rotate through Specialty and Operations assignments for cross-training and development.

Responsibilities

• Anticipate customer flow and work demand, redirecting efforts and schedules to ensure proper coverage.
• Plan for spikes in sales and ensure the store maintains adequate in-stock positions.
• Conduct safety walks, monitor the use of store power equipment, and coach associates on safe work practices.
• Lead a team of associates to deliver exceptional customer service in a clean, safe, and well-stocked environment.
• Achieve sales and margin goals while driving operational efficiencies.
• Collaborate with peers on the store leadership team and district/area support staff to assess customer needs and develop methods for achieving service, sales, and operational objectives.
• Rotate through Specialty and Operations assignments for cross-training and development.

Requirements

• 2 years of experience leading associates in a retail environment.
• 3 years of experience working in a fast-paced, cross-functional work environment.
• 1 year of experience performing manager-on-duty responsibilities, including management of daily store operations and processes.
• Experience using Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as required by law (must pass exam within 60 days of employment if required).
• Physical ability to perform tasks requiring prolonged standing, sitting, and other activities necessary for job duties.
• Must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.

Preferred Qualifications

• Bachelor’s degree in a related field.
• 5 years of experience leading service associates in retail or consumer service.
• 3 years of experience performing manager-on-duty responsibilities beyond assigned areas.
• Experience in the home improvement retail sector.
• Broad knowledge of interior/exterior product categories (e.g., flooring, cabinets, millwork, building materials, appliances, home décor, lighting, plumbing).
• Experience with store computer systems (e.g., Project Tool, Genesis, M2O, Thin Client).

Schedule

• Generally scheduled for 48 hours per week; additional hours may be required based on business needs.
• Requires morning, afternoon, and evening availability any day of the week.

Travel Requirements

This role does not require regular travel but may require occasional travel to meetings, trainings, or to support neighboring stores.

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches, and 130 distribution centers. Based in Mooresville, N.C., Lowe’s supports communities through programs focused on safe, affordable housing, community space improvement, skilled trade development, and disaster relief.