Jobs · Customer Service · Maryland

Merchandising ASM

Lowe's Companies, Inc. · Elkridge, MD · 1 mo ago
Customer Service$62k–$104k/yrFull-time

All You Will Do

  • Anticipate customer flow and work demand and redirect efforts and schedules as needed.
  • Plan for spikes in sales and ensure the store has the in-stock position to support demand.
  • Conduct safety walks, monitor use of store power equipment, and coach associates on safe work practices.
  • Lead a team of associates to ensure exceptional service and a clean, safe, well-stocked store.
  • Accountable for achieving sales and margin goals while driving operational efficiencies and maximizing customer satisfaction.
  • Provide full leadership over the store as needed, collaborate with peers, and support neighboring stores.
  • Might rotate through Specialty and Operations assignments for cross-training and development.

What We're Looking For

  • Salaried: Generally scheduled for 48 hours; more hours may be required based on business needs.
  • Requires morning, afternoon, and evening availability any day of the week.
  • Physical ability to perform tasks requiring prolonged standing, sitting, and other activities necessary to perform job duties.
  • Must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.

Minimum Qualifications

  • 2 years of experience leading associates in a retail environment.
  • 3 years of experience working in a fast-paced, cross-functional work environment.
  • 1 year of experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility.
  • Experience using Microsoft Office Suite.
  • Ability to obtain sales-related licensure or registration as may be required by law.

Preferred Qualifications

  • Bachelor's degree in related field.
  • 5 years of experience leading service associates in a retail or consumer service industry.
  • 3 years of experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility.
  • Experience working in the home improvement retail sector.
  • Broad knowledge of interior/exterior product categories (e.g., flooring, cabinets, millwork, building materials, appliances, home décor, lighting, plumbing).
  • Experience working with store computer systems (including but not limited to: Project Tool, Genesis, M2O, Thin Client, etc.).

Pay Range

$62,000.00 - $104,000.00 annually
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.
For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need.

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