Merchandiser Mandate Retail Service Lead

Location: Chattanooga, TN 37421 | Reference: 106497 | Full-time

About the role

The Merchandiser Mandate Retail Service Lead represents Acosta, our clients, and our customers by effectively leading and performing reset and remodel work. This includes proper implementation of plan-o-grams, new item placement, void corrections, and special merchandising activity. The ideal candidate is a self-starter and quick learner with strong attention to detail who works well in both team and independent settings, possessing excellent organizational and communication skills and the ability to build relationships with business partners.

Responsibilities

• Serve as a team lead in the organization and execution of reset
• Effectively partner with store personnel for the scheduling and communication of reset
• Read and follow a plan-o-gram to effectively complete reset
• Maintain a working knowledge of merchandising and retail terminology
• Perform duties such as moving and cleaning shelves, displaying merchandise properly, placing shelf strips and attaching tags properly, checking date codes and plan-o-gram integrity, and processing packouts, restocks and reorders as necessary
• Partner with store personnel and co-workers to achieve and maintain merchandising excellence, discuss changes, and build an effective working relationship
• Report and discuss observations and issues with the immediate Supervisor
• Effectively and accurately work with web-based applications to indicate work availability, check schedule for work assignments, accept work assignments, receive work documentation and information, record work start and completion times, record work mileage, record work expenses, record work time and attendance, and complete training activities
• Effectively and accurately prepare, process, submit, and manage documentation related to assigned reset
• Perform the job safely by demonstrating full awareness of surroundings, utilizing proper safety techniques and equipment, and proactively alerting management to any unsafe act or condition
• Understand and follow all Acosta policies and standard operating procedures
• Perform other duties as assigned

Qualifications

• At least 2 years of Customer Service experience preferred
• Prior sales agent, retail and reset responsibility experience preferred
• Strong demonstration of core competencies: quality commitment, attention to detail, customer service, and effective communication skills
• Comfortable utilizing technology (smartphones and handheld devices)
• Able to lift and carry up to 60 pounds
• Willing and able to work in cold environmental conditions (refrigerated and freezer sections) for limited periods
• Able to operate or learn to operate a computer, calculator, telephone, and copier
• Able to stand on a step stool
• Strong interpersonal, organizational, decision-making and leadership skills
• Able to read and communicate effectively with others
• Daily internet access required
• Able to work effectively in web-based applications, email and other basic computer applications
• Valid driver's license and ability to drive a car

Pay

$16.00 per hour (fixed rate)

Benefits

• Medical, dental and vision insurance
• Company-paid life insurance, short-term and long-term disability
• 401k program
• Generous Paid Time Off (PTO) program