Merchandise Associate

About the role

Responsible for delivering a highly satisfied customer experience by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store to support the needs of the business.

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Performs other duties as assigned

Who We’re Looking For

• Possesses excellent customer service skills
• Able to work a flexible schedule to support business needs
• Possesses strong communication and organizational skills with attention to detail
• Capable of multi-tasking
• Able to respond appropriately to changes in direction or unexpected situations
• Capable of lifting heavy objects with or without reasonable accommodation
• Works effectively with peers and supervisors
• Retail customer experience preferred

Benefits

• Associate discount
• EAP
• Smoking cessation
• Bereavement
• 401(k) Associate contributions
• Child care & cell phone discounts
• Pet & legal insurance
• Credit union
• Referral bonuses
• 401(k) match (for those meeting service or hours requirements)
• Medical/dental/vision (for those meeting service or hours requirements)
• HSA (for those meeting service or hours requirements)
• Health care FSA (for those meeting service or hours requirements)
• Life insurance (for those meeting service or hours requirements)
• Short/long term disability (for those meeting service or hours requirements)
• Paid parental leave (for those meeting service or hours requirements)
• Paid holidays/vacation/sick (for those meeting service or hours requirements)
• Auto/home insurance discounts (for those meeting service or hours requirements)
• Scholarship program
• Adoption assistance

Pay

This position has a starting pay range of $17.13 to $17.63 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. The full range of the position is $17.13 to $27.20 per hour.