Merchandise Associate

About the role

The Merchandise Associate role at PNC Field serves as a key part of the game-day team, providing efficient and enthusiastic point-of-sale service for fans purchasing merchandise during RailRiders events.

Responsibilities

• Greet customers in a friendly, energetic, and professional manner.
• Process high-volume transactions quickly and accurately using POS systems.
• Present merchandise to increase sales with add-on items.
• Issue receipts, refunds, exchanges, or credits as needed.
• Keep current on promotions and sales in store.
• Provide guests with information about merchandise, promotions, or venue policies.
• Maintain cleanliness and organization of cashier stations and surrounding areas.
• Handle guest concerns or complaints promptly and professionally.
• Aids in restocking, hanging, tagging, and general store upkeep.
• Ensures store cleanliness, organization, and visual standards.
• Supports store lead and management with daily operational tasks.
• Ensures compliance with stadium policies and guest safety regulations.
• Works properly with team members and supervisors.
• Fulfills company policies and procedures regarding sales, returns, and security.

Qualifications

• Previous customer service or guest services experience preferred.
• Experience in live entertainment, sports, or hospitality settings is an asset.
• Retail experience preferred.
• Strong customer service orientation with a cheerful outlook.
• Excellent verbal and interpersonal communication skills.
• Ability to remain calm and adaptable in fast-paced, dynamic, or stressful situations.
• Strong attention to detail and ability to anticipate guest needs.
• Ability to work independently and exercise sound judgment.
• Flexibility to adjust to last-minute changes and operational needs.
• Proficiency with computers and tablets; ability to learn new systems quickly.
• Bilingual skills (Spanish/English) are a plus but not required.
• Strong teamwork and collaboration skills.