Mental Health Worker

Job Summary

Provides direct care to clients in Respite and in the Crisis area and answers 24-hour hotline under direct supervision in support of the overall mission of the Crisis Stabilization Program.

Job Responsibilities

• Answers hotline calls and assists callers in resolving crises, ensuring safety and addressing needs for treatment.
• Completes appropriate hotline and respite documentation according to regulatory requirements of licensing and third party agencies by the end of shift in a manner that allows for follow up.
• Accompanies crisis clinicians on mobile calls.
• Identifies needs and provides direct client care and case management activities to assist in achieving established client outcomes.
• Participates in team assessment of clients and contributes to the development of a Comprehensive Treatment Plan.
• Observes clients in crisis and respite and communicates relevant information to crisis and outpatient clinicians.
• Documents client/family responses as well as collateral contacts. Identifies changes and contributes suggestions to treatment planning.
• Provides interventions as determined by the Treatment Plan.
• Implements behavior management plans as established for individual clients when plan is required.
• Makes observations of respite clients in self-administration of medications.
• Participates in maintenance of respite by ordering/stocking/purchasing various supplies, keeping the CSP area clean, making phone calls to obtain coverage for call-outs, processing paperwork, and participating in Quality Assurance.
• Performs other duties as assigned by the Clinical Coordinator, Program Manager, or Clinician.

Qualifications

• Bachelor's Degree in related field, preferably Human Services.
• Previous experience working with age-specific patient population, in either a mental health or other related setting (e.g. social services, camp, and school) preferred.
• Previous experience working with emotionally disturbed patients strongly preferred.
• Valid CT driver's license in good standing. May require a public service license for some positions in order to transport patients.
• Basic keyboarding skills.