Mental Health Security Unit Supervisor/Norfolk Regional Center

Location: Norfolk, NE. Hiring rate: $30.680/hour, increasing to $32.214/hour after probation. Overnight shift; specific days and hours discussed during interview.

About Norfolk Regional Center

The Norfolk Regional Center (NRC) was created by an act of the Nebraska Legislature in 1885. NRC currently serves two distinct populations of adult males committed by a Mental Health Board for inpatient psychiatric treatment. In 2006, NRC began providing treatment to individuals who have sexually offended through the Nebraska Sex Offender Treatment Program, which improves public safety by reducing re-offense risk while improving patients' quality of life. In 2018, NRC opened the Medical Support Program, providing high-quality nursing and medical treatment for men with significant physical conditions and a variety of psychiatric, cognitive, and aging issues. The program maintains optimal functioning while meeting specific psychiatric care and safety needs. NRC values a culture where every teammate is respected, encouraged to grow professionally, and given opportunities for continued education and advancement. The mission is to support patients as they prepare for community reintegration while upholding public safety.

Position Overview

The Team Leader works closely with the RN Unit Supervisor to ensure unit goals are met and high-quality care is delivered. This role provides direct leadership to Mental Health Specialists.

Why Join Us

• A supportive, mission-driven environment
• Opportunities for growth, training, and leadership development
• The chance to make a lasting impact on the lives of fellow Nebraskans

Schedule & Wage

• Wage: $30.680/hour, increasing to $32.214/hour upon successful completion of probation
• Schedule: Overnight shift – specific days and hours will be discussed during the interview

Benefits

• 156% state-matched retirement contribution
• 13 paid holidays
• Generous leave benefits
• Tuition reimbursement
• Public Service Loan Forgiveness (PSLF)
• 79% employer-paid health insurance
• Dental and vision coverage
• Employer-paid $20,000 life insurance
• Career growth opportunities

Key Responsibilities

• Supervise, coach, and lead Mental Health Specialists
• Ensure staff adherence to hospital policies, procedures, and licensing requirements
• Ensure staff respond appropriately to emergencies or crisis situations
• Intervene in verbal disputes and perform physical interventions (including restraint) using hospital-approved crisis intervention techniques
• Ensure completion of patient and unit searches
• Participate in unit treatment team meetings
• Review and ensure completion of all shift documentation, including patient behavior summaries and incident details
• Support Quality Assurance and Performance Improvement (QAPI) efforts
• Conduct incident reviews related to restraints, seclusion, or other QA-identified concerns, including video review and staff training
• Assist in developing behavior intervention plans
• Provide “just-in-time” mentoring and oversight for MHS staff and ensure thorough on-unit orientation for new employees

Requirements & Qualifications

Minimum Qualifications

• Coursework/training in human services, social/behavioral sciences, mental health care, or related field OR experience providing direct care services to patients with mental illness or other disability
• Experience leading, coordinating, directing, monitoring, and/or supervising others
• Must be at least 19 years of age to work with adult client populations; at least 21 years of age to work with adolescent client populations

Preferred Qualifications

• At least two years of combined education/training/experience in behavioral health, nursing homes, corrections, law enforcement, or criminal justice
• Leadership experience in a healthcare or human services environment

Other Requirements

• Must possess a valid driver’s license
• Must pass a physical examination required by the agency
• May be required to obtain and maintain Medication Aide certification (non-assisted-living setting)
• Positions may involve working with dangerous or mentally ill patients
• Subject to call-back during emergencies or severe weather
• Must comply with all safety, security, and operational standards

Knowledge, Skills, and Abilities

Knowledge Of

• Supervisory principles and leadership techniques
• Security procedures related to care of criminal or high-risk psychiatric patients
• Methods for supporting physically and/or mentally ill individuals
• Human behavior and performance
• Instructional methods for individuals and groups

Skill In

• Active listening and effective communication
• Teaching and coaching staff
• Responding calmly and decisively in crisis situations

Ability To

• Manage and develop staff
• Plan, assign, and evaluate workloads
• Interpret and apply state and federal regulations
• Work collaboratively with clinical and non-clinical staff
• Prepare accurate reports and documentation
• Follow established security measures to protect patients, staff, and the public
• Make quick, sound decisions in patient care and safety situations
• Lift, push, pull, or bend to assist patients safely