Mental Health Associate

About the Role

The Mental Health Associate (MHA) will work within Behavioral Health Services, under the guidance and supervision of a Qualified Mental Health Professional (QMHP) or Mental Health Professional (MHP). The MHA will participate as a member of the multidisciplinary team working with individuals who have dual diagnoses, including both intellectual/developmental disabilities (I/DD) and mental health needs. The role may involve both individual and/or group therapy support.

The MHA delivers community, home, and office-based services that promote independence, daily living skills, healthy coping strategies, and community involvement. Responsibilities include collaborating with multiple teams, families, and healthcare providers, maintaining accurate documentation, ensuring compliance with HIPAA and mandated reporting requirements, and building therapeutic relationships through empathy, communication, and problem-solving skills.

Support the agency’s mission, vision, values, and strategic plan philosophy. Manage all responsibilities based on the agency's mission, using individual choice and adhering to all appropriate policies, procedures, and regulations. Conduct oneself in a way that reflects the highest standards of professional courtesy and ethical practices with people served, staff, guardians, families, and all outside contacts.

Responsibilities

• Deliver community, home, and office-based services to promote independence and daily living skills.
• Support individuals in developing healthy coping strategies and community involvement.
• Collaborate with multidisciplinary teams, families, and healthcare providers.
• Maintain accurate documentation and ensure compliance with HIPAA and mandated reporting requirements.
• Build therapeutic relationships through empathy, communication, and problem-solving.
• Participate in individual and/or group therapy support as needed.
• Adhere to agency mission, values, and strategic plan in all responsibilities.

Requirements

• High school diploma or GED.
• Must be 21 years of age.
• Must pass a background check.
• Valid driver’s license or State ID.
• One year of experience supporting, educating, and advocating for individuals living with intellectual/developmental disabilities.
• One year of experience providing direct service in a mental health program setting.
• Successful completion of MHA Competency Based Training Activities (CBTA) within the first 90 days.

Qualifications

• Ability to multi-task and manage time effectively.
• Professional interpersonal skills.
• Strong ethical conduct and leadership skills.
• General knowledge of effective coping skills to help alleviate symptoms of depression, anxiety, and other mental health diagnoses.
• General knowledge of standard office equipment such as computers, copy machines, fax machines, telephone systems, and other telecommunication devices.
• Basic knowledge of Microsoft Office systems and ability to document within program software.