Mental Health Administrative Lead

Position Overview

We are seeking a Mental Health Admin Lead to supervise daily administrative operations of our mental health program and help drive its growth.

Key Responsibilities

• Drive the strategic growth of the mental health program by identifying opportunities, setting goals, and implementing initiatives that expand services and improve client access.
• Monitor and track key performance indicators (KPIs) on a weekly basis to ensure therapist schedules are optimized, caseloads are full, and the program is meeting growth and productivity targets.
• Supervise administrative functions of the mental health program and ensure smooth day-to-day operations.
• Maintain and update therapist calendars, including scheduling, cancellations, and rescheduling sessions.
• Cook up appointment logistics (e.g., ACES, Blue appointments) and ensure systems are updated accordingly.
• Support therapists in connecting with clients, sending appointment reminders, and facilitating the intake process.
• Manage bi-weekly appointment administration and communicate schedule updates to therapists.
• Monitor and log client payments; manage financial documentation such as Financial Responsibility Statements.
• Maintain accurate client records in systems like NPA, including uploading documents and processing contract changes or terminations.
• Serve as a liaison to insurance providers, school counselors, social workers, and other external partners.
• Attend local community events, visit referral sources (e.g., doctors’ offices), and help build awareness of our services.
• Support onboarding and training coordination for new hires in the mental health department.
• Handle general administrative duties such as faxing, mailing, filing SCARs, and tracking client inquiries.
• Take initiative in identifying operational improvements and contributing to the growth of the mental health program.
• Perform other duties as assigned to ensure the success of the program.

Qualifications

• Minimum of a High School Diploma or GED.
• Bilingual (Spanish-speaker) strongly preferred.
• Strong professional communication skills.
• 2 years of direct work experience in an administrative office position, case management, intake or Client Care in a behavioral health setting.
• Google Suite experience (Drive, sheets, docs, etc.), Microsoft excel experience.
• An open, friendly, energetic, and flexible attitude is a must!
• Highly organized with attention to detail, and the ability to track and maintain many different tasks.
• Experienced, stable, reliable, proactive team player.
• Live locally, and own reliable transportation.
• A compassionate person who likes helping people.
• Ability to work independently, and is an effective communicator.
• Experience working with individuals with disabilities is a plus, but not required.
• Experience in Mental Health preferred, but not required.
• Must be energetic, FUN, and enthusiastic about working with a diverse population of clients.