Membership Trainee

Job Summary

The YMCA of the Suncoast is seeking a Member Service superhero to enhance customer service efforts. The Member Services Representative is expected to greet all members, guests, and program participants, assist with membership changes, and promote memberships.

Responsibilities

• Work toward meeting all requirements of the Member Specialist I position within 60 days from hire date.
• Create a warm and welcoming environment.
• Educate members and prospective members about YMCA services.
• Introduce yourself to all members and get to know their names.
• Conduct tours of the facility to assess members' needs.
• Handle phone inquiries regarding membership and program information.
• Input program registrations into Active.
• Assist members with program questions and inquiries.
• File necessary paperwork as required.
• Help develop and participate in Member Appreciation/Retention activities.
• Aid with annual membership data audit.
• Report suspicious activity related to child abuse or code of conduct violations.
• Keep supplies organized, maintain the facility, and care for equipment.

Requirements

• Must be at least 17 years old.
• High school graduate or equivalent required.
• College degree with emphasis in Marketing or Communications preferred.
• At least 1-year previous customer service experience required.
• Broad overview of the YMCA as an organization preferred.
• Must complete Intro to Y's Cause & Culture, Ys Way to Service & Engagement, and I Hear You: Service with CARE trainings.
• Must be working towards meeting the criteria of the Member Specialist I position within 60 days of hire date.
• CPR, AED, and First Aid certification preferred.

Qualifications

• Excellent communication and interpersonal skills.
• Personal computer and data entry knowledge.
• Proficient in Microsoft Office.
• Organizational skills and positive attitude.

Special Skills or Equipment Required

• Excellent communication and interpersonal skills.
• Personal computer and data entry knowledge.
• Proficient in Microsoft Office.
• Organizational skills and positive attitude.

Physical and Mental Requirements

• May be required to lift and carry up to 30 lbs.
• Stand and/or sit for extended periods.
• Demonstrate manual dexterity for phone, computer, and other equipment use.
• Receive and follow detailed instructions.
• Remain professional when dealing with members/customers and co-workers.
• Possess auditory, visual, and verbal abilities to communicate via phone and in person.