Membership Supervisor- Full TIme

Responsibilities

• Aid in recruiting, hiring, training, scheduling, and evaluating staff.
• Build a committed staff team aligned with the YMCA’s mission and values.
• Contribute to continuous improvement of services through staff recognition, satisfaction, and retention programs.
• Affirm compliance with policies and procedures.
• Create a member-centered work culture that considers member needs.
• Schedule and conduct desk staff meetings.
• Administer payroll and accounts payable for the appropriate department/staff.
• Manage all office-related functions of the front desk/department (computer registration system, cleanliness, supplies, and flyers/binders).
• Direct members into appropriate healthy lifestyle programs.
• Provide a friendly and encouraging environment for members using fitness and wellness programs.
• Cultivate and develop relationships with members through phone calls, emails, and correspondence.
• Support members in achieving their wellness objectives.
• Participate in providing tours to prospective members.
• Follow up with members to schedule orientations and encourage regular exercise.
• Collaborate with the staff team to accomplish the YMCA’s mission.
• Participate in the Annual Campaign as assigned.

Qualifications

• College degree in a related field with 1-2 years of related experience supervising and in a sales environment.
• Excellent written and oral communication, organizational, record-keeping, and computer skills.
• The ability to build effective work teams.
• The ability to work well with volunteers, employees, board members, and members.
• The ability to operate all office equipment.
• Strong leadership skills.
• A passion for member service and building a culture of member service excellence.

Benefits

• Free YMCA membership - access to all branches.
• Flexible work schedule.
• Sweet discounts on child care and summer camp programs.
• Generous Paid Time Off + 7 paid holidays throughout the year.
• Full-time position, Wednesday - Sunday 11am - 7pm.

Pay

• Not specified.

Schedule

• Full-time position, Wednesday - Sunday 11am - 7pm.

What We Offer

• Support from an amazing team.
• Opportunities to learn and grow.
• Being a part of a non-profit organization that works to make the community stronger.

How to Apply

Get the ball rolling with our quick, 3-minute online application. The Greater Philadelphia YMCA is an equal opportunity employer.