Membership Service, Seasonal Assistant

About Us

We are a professional basketball team and state-of-the-art arena/entertainment venue specializing in creating memorable experiences for every guest. Our venue hosts live sports, concerts, comedy shows, family shows, and other world-class events. We thrive in the fast-paced world of sports and live entertainment, working hard, executing flawlessly, and celebrating our successes. Our goal is to deliver wonderful experiences that create lasting memories, and we surround ourselves with top talent to achieve this.

About You

You are an enthusiastic lover of sports, live entertainment, and people, with a true passion for engaging in meaningful interactions and creating memorable guest experiences. You strive to be helpful, engaging, and knowledgeable about the Atlanta Hawks and State Farm Arena. You enjoy being part of an exciting and dynamic team and are committed to continuously enhancing your team’s productivity and effectiveness. You work hard, celebrate hard, and aim to positively impact every guest interaction.

About the Role

This is a seasonal opportunity within our 2026-2027 Seasonal Assistant Program, designed to provide real-life experience in the sports and entertainment industry, along with educational and networking opportunities. As a Membership Services Seasonal Assistant, you will support Account Executives in building relationships with season ticket members through service-focused activities.

Responsibilities

• Assist Membership Services Account Executives with touch points and relationship-building processes for season ticket members.
• Support day-to-day activities in the Membership Services department, including data entry in database systems.
• Attend select inter-departmental and client meetings to discuss service-related items.
• Game Day and Event Responsibilities:
  • Assist with on- and off-court season ticket member assets at games.
  • Support the setup and execution of Hawks non-gameday events.
  • Provide customer service for season ticket members at the Members Service Center on Atlanta Hawks game days.

Requirements

• Recent college graduate (within 24 months of graduation).
• Academic and/or work experience in Sport Marketing or Management, Business Management or Marketing, or Membership Services or Retention.
• Understanding of the importance of flawless customer service.
• Passion for sports and live entertainment.
• Strong organizational, time management, and attention to detail.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office (Outlook, PowerPoint, Excel, Word).
• Experience working with a CRM (Customer Relationship Management) system.
• Ability to prioritize and manage multiple tasks/projects.
• Self-directed with the ability to work independently and demonstrate initiative.
• Strong teamwork skills and ability to collaborate with others without direct authority.
• Excellent interpersonal skills and ability to build rapport.
• Good judgment and decision-making skills.
• Willingness to work a flexible schedule, including nights, weekends, and on-call as needed.
• Must live and work in the Atlanta, GA area; relocation and housing expenses are the responsibility of the Seasonal Assistant.
• Reliable transportation is required.

Benefits

• $20.00/hour plus overtime.
• Game tickets during the Hawks season (as available).
• 40% discount on Atlanta Hawks merchandise.