Membership Service Representative II

We need to output HTML fragment with sections: About the role? The posting includes description of YMCA, mission, etc. That could be "About the role" or maybe "About the organization". The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Include a section only when posting has real, specific content. We need to preserve all substantive info, remove boilerplate (cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions). The posting includes many paragraphs about YMCA mission, nature and scope, responsibilities, requirements, preferred requirements, employment and benefits package, employment requirement, benefits statement, location. We need to decide sections: maybe "About the role" (or "About the organization") containing the introductory paragraphs describing YMCA and the role's purpose. Then "Responsibilities" with list. Then "Requirements" with list (computer proficiency, etc). Then "Preferred Qualifications" maybe under "Qualifications" or "Skills"? The instruction says we can use headings like Qualifications, Skills. We have "Preferred Requirements". Could treat as "Preferred Qualifications". Also there is "Employment and Benefits package" and "Employment Requirement". Benefits: they mention "excellent benefits and career opportunities". Not specific details. Since we should not create Benefits section unless posting actually states them. It says "The YMCA of Metropolitan Atlanta offers excellent benefits and career opportunities as part of our culture of excellence." That's vague but still states benefits exist. However we should avoid filler like "not specified". It says "excellent benefits". That's somewhat specific? It's still generic but it's a statement. Might be okay to include Benefits section with that sentence. But we need to avoid placeholder like "not specified". It's not placeholder; it's a statement that benefits are offered. Could include. Pay and Schedule: not mentioned. So omit those sections. Location: we have "Location: Good Samaritan Health Center". Could be placed in a short

maybe under About the role or separate? The instruction says do NOT put Job ID/requisition numbers as headings — fold minor metadata into a short

or drop it. Location is minor metadata; we can put in a

after the intro. We must preserve all substantive information. Let's extract: Intro paragraph: "As a thought-leader and best-in-class provider in education, wellness, youth development, and community-building, The YMCA of Metro Atlanta is one of the oldest and most essential non-profits serving in Atlanta. Today, we’re looking for you to join us as we carry out our mission to positively impact lives and communities across the state. At the Y, we’re an association of like-minded people (staff, volunteers, and members), on the forefront of a movement to ensure that everyone -- especially children -- experience an equal opportunity to reach their full potential. In the course of a year, we provide more than 3,000 children, ages 6 weeks through Pre-K with high-quality literacy and STEAM-infused learning; give 58,000 youth and teens access to sports, aquatics, day and resident camps, teen leadership development programs, and employment opportunities; provide over 200,000 members with programs, services, and facilities to enjoy connection and maintain wellness regardless of age; and engage over 25,000 volunteers and donors from across Atlanta to share in the gift of supporting their communities." Then "Nature And Scope Under the direction of the Membership Director, a Member Service Representative Level 2 is responsible for efficiently and effectively carrying out the duties and functions of the Member Service area. Emphasis will be placed on member service, program knowledge, member/staff safety, and communication with members and staff." That could be part of About the role. Then responsibilities list: bullet points (starting with "Provide excellent service..." etc). Need to convert to

• . Responsibilities list items: - Provide excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention. - Welcome members as they enter and leave the YMCA. - Greet, engage, and/or tour prospective members and program participants. - Support membership operations through sale of memberships and program offerings. - Actively develop, educate, and own the knowledge base to quickly respond to member, prospective member, and program member questions. - Take steps to building committed and connected relationships with members, volunteers, and collaborative partners. - Directly handle and resolve membership concerns and informs supervisor of unusual situations or unresolved issues. - Maintain branch and association certifications in CPR/AED, Blood-borne Pathogens, branch orientation, and Branch Emergency procedures. - Adhere to and implement all policies and procedures listed in the training manual and as new policies are implemented. - Communicate in a positive manner with members, guests, program participants and volunteers. Provide appropriate assistance as needed. - Assist in annual branch Why It Matters Campaign. - Achieve individual and team goals as related to the campaign. - Achieve all required Traction Rec trainings as assigned. - Apply and utilize Traction Rec according to established guidelines as assigned. Note there is a line "Assist in annual branch Why It Matters Campaign." maybe missing word but keep. Then "Requirements" list: - Computer Proficiency with MS Office Suite - Must be able to pass the Traction Rec training within 30 days of hire - Ability to handle multiple tasks, work independently, problem solve, and possess effective time management skills. - Maintain privacy requirements by not sharing personal information about members - High degree of human relation skills: Ability to effectively communicate and manage information to peers, staff and volunteers - Ability to establish, collaborate and maintain relationships with staff, YMCA members, volunteers, schools, and general public. Then "Preferred Requirments" (typo) list: - 1+ years of experience in work relating to customer service, either paid or volunteer - Traction Rec experience helpful - Previous YMCA or non-profit experience Then "Employment and Benefits package for this job posting is offered through the YMCA of Metropolitan Atlanta, Inc." maybe just statement. Then "Employment Requirement": - Ability to pass a pre-employment background check including Criminal Record check, Drug Screening, motor vehicle record (MVR) and reference check according to company policy. - Must be legally eligible to work in the US without current or future sponsorship. Then "This job posting is subject to change at any time." (maybe boilerplate? It's not EEO but could be considered generic; but it's substantive? Might be considered a notice; but we can keep as a short p maybe.) Then "The YMCA of Metropolitan Atlanta offers excellent benefits and career opportunities as part of our culture of excellence. The opportunities to serve are vast, and we’re looking for like minded people, who share our values of CARING, HONESTY, RESPECT, and RESPONSIBILITY to join us and do their best work." Then EEO statement: "The YMCA of Metropolitan Atlanta does not discriminate in employment opportunities or practices based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristics protected by law." This is EEO boilerplate; instruction says remove EEO/equal-opportunity boilerplate. So we should remove that. Then "Location: Good Samaritan Health Center". Keep. We need to output only HTML fragment, no markdown. We'll structure:

  About the role

  ... (intro + nature and scope)

  Location: Good Samaritan Health Center

  Responsibilities

  ...

  Requirements

  ...

  Preferred Qualifications

  ...

  Benefits

  The YMCA of Metropolitan Atlanta offers excellent benefits and career opportunities as part of our culture of excellence. The opportunities to serve are vast, and we’re looking for like minded people who share our values of CARING, HONESTY, RESPECT, and RESPONSIBILITY to join us and do their best work.

  Maybe also include employment requirement as part of Requirements? Could be separate section "Employment Requirements". But we already have Requirements heading; we could add those under Requirements as well. However the instruction says use headings like Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Employment requirement could be part of Requirements. But we already have a Requirements section for skills etc. Could combine. However we might want to keep separate: maybe "Employment Requirements". But not in the list of examples; but we can still use heading if content exists. The instruction says use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says e.g., not limited to. So we can add other headings if needed. But better to follow examples; we could put employment requirements under Requirements as well. However the requirements list already includes computer proficiency etc. Adding background check etc might be okay. But we also have "This job posting is subject to change at any time." That's a notice; could be placed as a short p after Benefits maybe. We must not include duplicated lines. Ensure we preserve all substantive info. Let's craft the HTML. We'll need to escape any HTML special characters? Not needed. We'll produce:

  About the role

  As a thought-leader and best-in-class provider in education, wellness, youth development, and community-building, The YMCA of Metro Atlanta is one of the oldest and most essential non-profits serving in Atlanta. Today, we’re looking for you to join us as we carry out our mission to positively impact lives and communities across the state. At the Y, we’re an association of like-minded people (staff, volunteers, and members), on the forefront of a movement to ensure that everyone -- especially children -- experience an equal opportunity to reach their full potential. In the course of a year, we provide more than 3,000 children, ages 6 weeks through Pre-K with high-quality literacy and STEAM-infused learning; give 58,000 youth and teens access to sports, aquatics, day and resident camps, teen leadership development programs, and employment opportunities; provide over 200,000 members with programs, services, and facilities to enjoy connection and maintain wellness regardless of age; and engage over 25,000 volunteers and donors from across Atlanta to share in the gift of supporting their communities. Under the direction of the Membership Director, a Member Service Representative Level 2 is responsible for efficiently and effectively carrying out the duties and functions of the Member Service area. Emphasis will be placed on member service, program knowledge, member/staff safety, and communication with members and staff.

  Location: Good Samaritan Health Center

  Responsibilities

  • Provide excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
  • Welcome members as they enter and leave the YMCA.
  • Greet, engage, and/or tour prospective members and program participants.
  • Support membership operations through sale of memberships and program offerings.
  • Actively develop, educate, and own the knowledge base to quickly respond to member, prospective member, and program member questions.
  • Take steps to building committed and connected relationships with members, volunteers, and collaborative partners.
  • Directly handle and resolve membership concerns and informs supervisor of unusual situations or unresolved issues.
  • Maintain branch and association certifications in CPR/AED, Blood-borne Pathogens, branch orientation, and Branch Emergency procedures.
  • Adhere to and implement all policies and procedures listed in the training manual and as new policies are implemented.
  • Communicate in a positive manner with members, guests, program participants