Membership Service Representative

Key Responsibilities

• Provide a high level of service to members
• Process applications
• Handle incoming and outgoing emails and phone calls
• Maintain member accounts with great attention to detail
• Set up and process payments accurately
• Be proficient with internal programs and systems
• Be knowledgeable about membership policies and community features
• Attend and participate in team meetings
• Use internal documentation as well as external online resources to complete assigned tasks

Qualifications

• Minimum education (or substitute experience): High School Diploma or Equivalent
• Minimum experience required: 3-5 years customer service
• Skills required: Typing 35 wpm or more, Basic math skills, MS Office, Outlook, Excel, Ability to work independently and in a team environment, Exceptional multi-tasking abilities, organizational skills, interpersonal skills, and problem-solving techniques

Physical Requirements

• This position requires you to work full-time on a computer
• Physical requirements include reaching, grasping, talking, hearing, seeing, repetitive motions such as typing and clicking, and exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move

Pay and Benefits

• The starting pay is $22/hour
• VIN currently offers benefits including Medical (with HRA), Dental, Vision, Life Insurance, FSA (medical and dependent care) as well as a 401k with a company dollar-for-dollar match up to 6% and starting accruing vacation and sick time as of your first day