Membership Service Associate (Front Desk Staff) - O'Fallon IL YMCA

Responsibilities

• Partner with the branch management team to implement membership policies (SOPs) and all systems that support branch membership, program and marketing objectives
• Enter membership and program registration data into HRIS operating system
• Greet and engage with members and ensure all guests and program participants have been verified in Raptor before entering branch
• Process all HRIS operating system transactions with accuracy and perform daily close out and drawer count
• Participate and recruit participants for member challenges also known as member visit drivers
• Suggest procedures or standards to improve efficiency and productivity at the Welcome Center
• Ensure established processes for touring and following up with membership inquiries are followed
• Assist with the attainment of membership department strategic plan goals
• Provide feedback and offer solutions regarding gaps in service and/or member concerns
• Work continually towards self-development to stay current on customer service, sales, and Leader procedures & practices
• Respond to member and guest inquiries and problem solve via phone or in person using Listen First skills
• Effectively handle conflict and member complaints, with the support of the center Membership Director
• Perform all other duties as assigned