Membership Sales & Retention Specialist- be FITNESS

About the Role

Step into the big leagues with Geronimo Hospitality Group—a collection of award-winning boutique hotels, restaurants, and clubs where cool people believe the status quo sucks. We create destinations, not pit stops, and we’re looking for a Membership Sales & Retention Specialist to join a team that pushes boundaries and values hard work every day.

At beFitness, a world-class gym with a full-service spa, certified instructors, and a state-of-the-art facility, you’ll drive financial success through member engagement. You’ll track member activity, deliver top-notch experiences, recruit new members, and match them to personalized fitness plans to meet revenue goals for personal training, massage, and Pilates.

Responsibilities

• Build new sales opportunities by connecting with individuals, groups, companies, local businesses, and community partners.
• Manage leads, follow-up tasks, new member touchpoints, and member check-ins through Club OS (calls, texts, emails, documentation, and pipeline updates).
• Welcome and orient new members by introducing them to staff, scheduling fitness consultations, InBody scans, appointments, and creating personalized onboarding experiences.
• Identify and re-engage at-risk or inactive members through attendance reports, Club OS tasks, and solution-focused follow-ups to improve retention.
• Support member engagement through club events, challenges, promotions, partnerships, signage, and exclusive local member perks.
• Develop and manage internal social media content, including weekly updates, class/event promotions, member spotlights, basic graphics/video, and timely responses to comments or questions.
• Track and report membership sales, initiation fees, revenue goals, Plus 1 goals, social media performance, engagement metrics, and retention progress.
• Represent the club professionally, promote positive relationships among members, staff, vendors, and the community, follow company policies, support safety goals, and prioritize ongoing professional development.

Requirements

• At least one year of experience in personal training, group exercise, sales, and/or member engagement.
• Knowledge of sales and marketing principles, including strategies, tactics, and techniques for promoting and selling services.
• Ability to develop and maintain computer records in Word, Excel, and other software required by beFITNESS and regulatory agencies.
• Strong problem anticipation and deductive reasoning skills to identify issues and apply logic to produce effective solutions.
• U.S. work authorization (required).

Benefits

• Employee discounts
• Paid time off
• Training & development opportunities
• 401K
• Medical benefits
• 24/7 online care
• Pet insurance

Pay

$18.00 - $22.00 per hour