Membership Sales Manager
About the role
Perspire Sauna Studio is seeking a Membership Sales Manager to join our passionate NYC team. You’ll be a key leader in our studios—driving membership growth, coaching a high-performing team, and delivering an exceptional guest experience in a wellness-centered, inclusive environment.
Responsibilities
- Master the front desk: enthusiastically greet and engage with all guests in studio while developing a personal rapport with regulars.
- Multitask at the front desk while managing bookings, check‑ins/outs, sales pitches, membership changes, retail inventory and guest communications.
- Administer studio tours: educate guests on the benefits of sauna/contrast therapy and promote the benefits of regular sauna use.
- Drive In‑Studio Sales: sell membership, package and retail product sales with confidence while working the front desk, setting the pace in sales goals and commissions for the entire team.
- Drive Outbound Sales: proactively make high‑energy phone calls and text messages to get warm leads to book their first appointments, close missed sales after first‑guest visits, and win back lapsed former members.
- Coach the Team: train Sales Associates on our sales process and front desk duties, coach on behavior and energy, share feedback with management, and set the tone for professional and personal growth.
- Community Outreach: reach out to local business partners, schedule and attend 4 community events per month, leading grassroots marketing outside the studios to spread awareness in the community and sign up first‑time guests.
- Support Operations Management: regularly act as Manager on Duty (MOD): manage the in‑studio team during opening hours, support team coverage, ensure smooth daily flow, and uphold studio and guest service standards.
- Deliver Excellence: help guests feel seen, supported, and excited to return. Handle guest questions or concerns with care and professionalism.
Requirements
- 5+ years of customer‑facing sales experience, with a proven track record of exceeding sales goals, outperforming peers and growing team responsibilities.
- A competitive and self‑driven nature—you’re a self‑starter and you like to win!
- Strong interpersonal skills—you’re approachable, clear, and inspiring.
- A passion for health and wellness (sauna users to the front!).
- Natural leadership—you uplift others, stay calm under pressure, and lead by example.
- Flexible availability (evenings, weekends, on‑call support).
Benefits
- Employee discounts
- Free uniforms
- Training & development
- Wellness resources
- Positive, upbeat and diverse working environment welcoming to people of all backgrounds
- Gain marketable skills! Ongoing 1:1 support and coaching sessions
- Unlimited use of our Infrared Saunas / Red Light Therapy for yourself and free guest passes per month for a friend
- Free workouts and discounted products or services at neighboring businesses
- Growth opportunities in studio management
- Paid Safe & Sick Leave up to 40 hours per year
- A general manager and owner who know your name and is always reachable
Pay
Starting pay of $25 per hour, paid every 2 weeks, plus uncapped commissions on package and membership sales. Pay raise to $26/hour after 90 days and $27/hour after 6 months, subject to: perfect track record of on‑time attendance, consistent professionalism and compliance with company policies, 100% training completion, meeting minimum sales and outreach performance metrics.
Schedule
You will be working 5 shifts per week of 6‑8 hours in length that include weekday evenings and every weekend. You will be assigned shifts that alternate between the following two studio locations based on a monthly schedule: Perspire Flatiron – 50 West 23rd St., New York, NY (Manhattan) and Perspire Williamsburg – 191 N 8th Street, Brooklyn, NY.