Membership Operations Specialist

About the role

Process new membership and deposit accounts by verifying eligibility, completing requirements, and following up on pending applications. Efficiently process loan funding requests by reviewing documentation, coordinating with internal teams for compliance, and managing fund disbursement. Act as the initial point of contact for members, delivering outstanding service in the areas of loan and account opening.

Essential Responsibilities

• Manage loan funding pipeline and prioritize tasks to meet deadlines, review and audit loan documents
• Coordinate with underwriters, processors and consultants, and handle funding and disbursement processes including checks, wire transfers, and automatic payments
• Process membership and accounts and review, qualify, open deposit accounts, specialty accounts like Trust, CD and UTMA and ATM/debit cards
• Validate membership eligibility, verify documents and signatures for fraud prevention, and handle routine and complex membership inquiries aiming for first-contact resolution
• Ensure transactions comply with the Bank Secrecy Act and relevant laws, maintain ethics and privacy directives
• Participate in software testing and process improvement initiatives to enhance service quality and operational efficiency

Education & Years of Experience

• Minimum - High School or Equivalent
• Minimum - 2 Years Loan funding, processing or related

Compensation & Benefits

Typical hiring range: $41,900.00 to $59,400.00 Annually. Actual compensation will be determined using factors such as experience, skills & knowledge.

Alliant provides a benefits package including health care, vision, dental, and 401k with employer match including:

• Annual performance bonus
• Work from home up to 3 days a week
• Paid parental leave
• Employee discount programs
• Time off including paid personal and sick days
• 11 paid holidays
• Education reimbursement