Membership Operations Manager

Current Openings:

The American Academy of Periodontology (AAP) is a leading professional association in downtown Chicago dedicated to advancing periodontal health and supporting a respected community of dental specialists. As a Membership Operations Manager, you will play a key role in supporting the AAP's mission by delivering a high-quality, responsive member experience.

Why Join the American Academy of Periodontology?

• Comprehensive benefits package including BCBS Medical, Dental, Vision, FSA/HSA, Life Insurance & AD&D, STD, LTD, Long-Term Care, and EAP
• PTO, Paid Sick, Paid Leave, Holidays, and Paid Winter Break
• Eligibility to participate in a 401(k) plan with employer match
• Professional Development and Training
• Flexible Hybrid Environment – Regular in-office collaboration days required in downtown Chicago
• Salary Range: $82k-$90k based on skills and experience

What You Will Do:

• Lead and support the following key functions:
• Member Services & Team Leadership
• Lead day-to-day member services, ensuring timely, professional, and accurate responses to inquiries
• Supervise and develop member services staff, providing training, guidance, and support
• Maintain high service standards and resolve complex member issues as needed
• Manage the Member Resource Center at the Annual Meeting and support membership promotion at events
• Monitor member feedback and implement improvements to enhance the overall experience
• Membership Operations
• Oversee the full membership lifecycle, including applications, onboarding, renewals, and record maintenance
• Lead the annual dues renewal process, including planning, execution, and performance tracking
• Partner with Marketing on recruitment, renewal, and engagement campaigns
• Maintain membership policies, procedures, and documentation, identifying opportunities for improvement
• Collaborate with Finance on dues processing and revenue reconciliation
• Participate in cross-functional projects and support department budgeting
• Data, Reporting & Systems
• Analyze membership data to identify trends and opportunities related to growth, retention, and engagement
• Develop and maintain reports, dashboards, and key performance metrics
• Ensure data accuracy within the association management system (AMS) and support member transactions
• Serve as a backup system administrator, assisting with user support, reporting, and troubleshooting

Talents and Credentials:

• 5+ years of experience in membership operations, association management, or a related field; nonprofit or membership-based organization experience preferred
• Bachelor’s degree preferred (or equivalent combination of education and experience)
• Strong communication, interpersonal, and customer service skills with the ability to engage effectively at all levels
• Strategic, data-driven mindset with the ability to translate insights into actionable recommendations
• Highly organized with strong decision-making skills and the ability to manage multiple priorities and deadlines
• Experience with association management systems (Personify preferred) and data/reporting tools
• Advanced proficiency in Microsoft Office, particularly Excel for reporting and data analysis
• Experience improving processes, systems, or operational workflows is a plus
• Demonstrated ability to collaborate cross-functionally and contribute as part of a team
• Ability to travel for the Annual Meeting or other events as needed

To apply, please email a cover letter, resume, and salary expectations to [email protected].

The American Academy of Periodontology is an Equal Opportunity Employer.