Membership Member Services Rep

About the role

The Member Services Representative is the first point of contact for current and prospective members, providing excellent customer service and supporting various administrative tasks to ensure a positive member experience.

Responsibilities

• Greet and welcome members, guests, and visitors in a friendly and professional manner.
• Provide information about YMCA programs, services, and membership options.
• Assist members with inquiries, registration, and resolving issues.
• Promote YMCA membership benefits and programs to prospective members.
• Conduct membership tours and orientation sessions.
• Assist with membership sales and renewals.
• Process membership applications, cancellations, and changes.
• Handle cash transactions, including membership fees and program payments.
• Maintain accurate records and member information in the database.
• Ensure the front desk area is clean, organized, and welcoming.
• Monitor access to the facility, ensuring that only authorized members and guests enter.
• Report any maintenance or safety concerns to the appropriate staff.
• Work collaboratively with other YMCA staff to support overall member experience.
• Participate in team meetings and contribute to improving member services.
• Assist with special events and community outreach as needed.

Requirements

• Must be at least 16 years of age.
• CPR, First Aid, and AED certification preferred (or willingness to obtain within the first 30 days of employment).
• Previous customer service experience preferred.
• Experience working in a community-focused organization or membership-based facility preferred.

Skills

• Strong interpersonal and communication skills.
• Ability to multitask and handle stressful situations with professionalism.
• Proficiency in basic computer skills and familiarity with member management software.
• Strong problem-solving skills and attention to detail.

Mission

To put Christian principles into practice through programs, services, and relationships that build a healthy spirit, mind, and body for all.

Areas of Impact

The YMCA serves all people, from all backgrounds and all walks of life. Our purpose is to strengthen community through:

• Youth Development: Empowering young people to reach their full potential.
• Healthy Living: Improving individual and community well-being.
• Social Responsibility: Providing support and inspiring action in our communities.

Our Culture

• Welcoming: We are open to all. We are a place where you can belong and become.
• Genuine: We value you and embrace your individuality.
• Hopeful: We believe in you and your potential to become a catalyst in the world.
• Nurturing: We support you in your journey to develop your full potential.
• Determined: Above all else, we are on a relentless quest to make our community stronger beginning with you.