Membership & Marketing Associate

About the role

The Yale Club of New York City, a prestigious private alumni membership club, seeks two dynamic and experienced Membership & Marketing Associates. The successful candidate will play a crucial role in supporting the Membership & Marketing team in driving membership growth, retention, and engagement through innovative marketing strategies and exceptional member services. Responsibilities include membership administrative tasks, responding to potential members, providing tours, promoting membership and tracking results, understanding membership benefits, and using in-house software programs to process all aspects of membership. The role also involves supporting club communications, marketing efforts, social media management, content creation, and photo/video editing.

Responsibilities

• Perform all membership administrative duties: respond to member correspondence and telephone calls, send membership payment links, follow up on pending payments, and provide regular reporting on payment link follow-up.
• Utilize and understand the Club’s software programs to process all aspects of membership; work with mobile applications.
• Provide tours for members and potential members; regularly follow up on tours to ensure membership applications are submitted; track all tour activity to determine tour-to-paid membership conversion.
• Attend events at the Yale Campus and other offsite destinations to promote membership.
• Attend and assist with all membership events on premises including registration, set up, and cleanup.
• Attend selected private events held on premises to promote membership.
• Act on and resolve member/guest concerns/complaints expeditiously in a manner beneficial to all involved.
• Understand and communicate available Club services (restaurants, lounges, member activities and events, transportation, valet services, etc.).
• Collaborate intra- and inter-departmentally to successfully execute marketing strategies.
• Create on-brand content for print and web, including website, social media, marketing collateral, email newsletters, signage, menus, and more.
• Take and edit photos and videos, helping to build the Club’s digital assets.
• Run weekly membership demographic reports for trend analysis.
• Assist with Membership & Marketing Committee meetings and events.
• Perform other duties as assigned by the Director of Membership & Marketing.

Requirements

• Flexible schedule, able to adapt to the needs of the Club and department, including weekends and/or late evenings.
• Professional demeanor with respectful, professional interactions with all members, guests, and staff.
• Dress appropriately for the work environment while always maintaining a professional look (per Yale Club grooming standards).
• Uphold and follow expectations, rules, and guidelines as established by the Club.
• Must be organized, exercise sound judgment, perform detailed tasks; understand, follow, and give clear verbal and written direction.
• Demonstrate professionalism in telephone and written etiquette when communicating with members.

Qualifications

• Bachelor’s degree a plus, or a combination of education and experience.
• Two or more years of experience in membership, hospitality, marketing/communications, or other relevant industry.
• Strong written and verbal communication skills, with excellent writing, proofreading, and editing abilities.

Skills

• Strong working knowledge of Microsoft Office, Canva, Adobe Creative Suite.
• Experience with photography and videography, including photo and video editing.
• Experience with membership management and club operations platforms (particularly Northstar, Pacesetter, and Clubessential) is a plus.

Pay

Salary: $68,000 – $70,000

Schedule

Two positions available with distinct schedules:

• Membership & Marketing Associate I: Monday – Friday, 8:30 am – 5:00 pm
• Membership & Marketing Associate II: Monday – Friday, 10:00 am – 6:00 pm

Both roles require flexibility for weekends and/or late evenings as needed.