Membership Manager

Responsibilities

• Supports the Director with the full membership sales process including prospective member targeting, daily outreach, presentations, site visits, invitations, and formal membership processing.
• Answers inquiries, enters information into CRM system, updates membership documents, and keeps records accurate.
• Addresses questions and concerns from prospective and existing members.
• Visits all club and resort areas to check in with members, report back on issues, and follow up.
• Aids in conducting new member orientations and onboarding.
• Prepares and provides various reports as necessary, including running monthly reports.
• Assists with special projects and Club events, such as planning and attending functions.
• Uses discretion when resolving member complaints and issues while representing the Club.
• Notifies departments of new members joining the Club, member status changes, and junior members' retirement as of their 25th birthday.
• Maintains communication with key internal and external business partners.
• Communicates with members, co-workers, management, and the public courteously and professionally.
• Exhibits and maintains a professional demeanor to reflect a positive image of the Club.
• Performs duties assigned by the Director of Membership & Club Events.

Qualifications

• Professional and courteous attitude, well organized and detail-oriented.
• Excellent communication skills; verbally articulate with strong written composition.
• Ability to work independently, take initiative, and use sound judgment.
• Strong relational skills to support professional interaction with internal and external partners at all levels.
• Ability to work well under pressure and manage multiple tasks within time constraints.
• Bachelor’s degree and membership, sales, and/or hospitality-related experience in a large, professional environment.
• Advanced-level knowledge of Outlook, Microsoft Word and PowerPoint; strong working knowledge of Microsoft Excel and Agilysys, with advanced aptitude for learning new computer applications.