Membership Manager

About the role

At Girl Scouts of Central Maryland, we believe in the power of every girl. We’re not just selling cookies — we’re building courage, confidence, and character in the next generation of leaders. Serving thousands of girls across Baltimore City and Anne Arundel, Baltimore, Carroll, Harford, and Howard Counties, we create experiences that empower girls to discover who they are, connect with others, and make a difference in their communities and beyond. Our mission is simple — and extraordinary: to build girls of courage, confidence, and character who make the world a better place.

Responsibilities

• Develop and execute data-informed recruitment and retention strategies by analyzing community needs, demographic trends, and membership data to drive girl and volunteer growth within assigned geographic areas.
• Cultivate and maintain relationships with community leaders, organizations, and businesses to increase visibility, expand outreach, and strengthen Girl Scout presence.
• Serve as the primary point of contact for volunteers, providing guidance on GSUSA and council policies, connecting them to resources, supporting Service Unit-level success, and proactively addressing and resolving conflicts among volunteers to maintain a positive and collaborative environment.
• Deliver high-quality customer service by leveraging technology, responding to inquiries, resolving issues, and providing timely problem-solving and conflict resolution support.
• Champion and integrate diversity, equity, inclusion, and access into all aspects of the role, fostering an inclusive environment through daily actions and engagement.

Requirements

• Experience and Education: The ideal person for the role will have experience in membership development, recruitment, community organizing, or a similar sales model. Candidates with a Bachelor’s degree or higher or equivalent experience with four years of directly related work experience, and at least two years of managerial experience.
• Passion: A strong commitment to the Girl Scout Mission and the Girl Scout Leadership Experience.
• Management & Team Leadership: Effectively manage and collaborate with a diverse group of staff, volunteers, and vendors by fostering a culture of inclusion, accountability, and teamwork; leverage strong attention to detail, clear communication, and team-building skills to drive performance and achieve organizational goals.
• Results-Oriented: Demonstrated success in leading teams to achieve and exceed recruitment and membership growth goals by setting clear expectations, monitoring performance metrics, and driving accountability through data-informed strategies.
• Communication & Technical Proficiency: Exceptional verbal and written communication skills with strong organizational and interpersonal abilities; proficient in Microsoft Office and experienced in utilizing CRM systems (e.g., Salesforce) to manage data, track performance, and drive results.
• Flexibility & Travel: Demonstrates the ability to manage a dynamic schedule, including evenings and weekends, while effectively leading teams and maintaining high performance in a fast-paced environment; travels throughout the council jurisdiction up to 20% - 30% of the time.
• Transportation: Valid driver’s license, reliable transportation, and proof of insurance.

Core Competencies

• Strategic Membership Leadership & Business Acumen: Leads with a business-first mindset to drive membership growth and retention; applies data analysis, financial awareness, and critical thinking to inform strategy and achieve results.
• Communication & Relationship Building: Serves as an effective communicator with strong relational intelligence; builds and sustains partnerships with staff, volunteers, and community stakeholders to expand reach and impact.
• Customer-Centric Membership Experience: Champions a member-first approach by continuously improving recruitment, onboarding, and engagement strategies to enhance the overall Girl Scout experience.
• Diversity, Equity & Inclusion & Girl Focus: Advances diversity, equity, inclusion, and access while centering the Girl Scout Leadership Experience—empowering girls to lead, learn by doing, and collaborate on issues that matter to them in a fun and supportive environment.
• Digital & Technical Proficiency: Leverages CRM systems, digital tools, and virtual platforms to manage leads, track performance, and support data-driven membership and retention strategies.
• Integrity & Professionalism: Demonstrates dependability, honesty, and credibility in all interactions, building trust with staff, volunteers, and community partners.
• Adaptability & Problem Solving: Thrives in dynamic environments by remaining flexible and solution-oriented; utilizes strong problem-solving, conflict resolution, and time management skills to navigate challenges and drive results.

Why Join Us?

Meaningful work that directly impacts the lives of girls.
Comprehensive benefits package (Health, Dental, Vision, Retirement, PTO).

Dynamic, collaborative, and inclusive team environment.

Compensation & Benefits
$47,000 – $50,000 annual salary (based on experience and qualifications)
Medical, Dental, and Vision Insurance
Life and Disability Insurance
Flexible Spending Account (FSA)
403(b) Retirement Plan
Paid Time Off (PTO) and Paid Holidays
Mileage Reimbursement for work-related travel
A supportive, mission-driven culture that values your impact and encourages your growth