Membership/Fitness Director

Qualifications

• Bachelor's degree in related field or equivalent work experience preferred.
• Previous supervisory experience in customer service preferred.
• Strong customer service and relationship-building skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• CPR/First Aid certification within 30 days of hire date.

Essential Functions

• Recruits, hires, trains, develops, schedules, and directs front desk and fitness staff and volunteers as needed.
• Regularly evaluates staff performance and develops strategies to motivate staff and achieve goals.
• Arranges and/or provides staff training as needed.
• Implements membership strategies that support recruitment of new members and retention of existing members.
• Creates a member-focused culture and models relationship-building skills in all interactions.
• Fosters a climate of innovation and resolves problems to ensure member satisfaction.
• Develops and monitors budgets to meet financial objectives.
• Annually reviews programs and fee structure and modifies as needed to optimize operations.
• Promotes program and membership enrollment in interactions with existing and potential members and with the community.
• Captures program and membership statistics. Monitors and evaluates program effectiveness and member and program participation.
• Aids in fund-raising activities and special events.
• Create schedules for front desk and fitness staff and post as needed. Ensure that all shifts are covered.
• Provide accurate information about all YMCA programs, membership, and policies, etc. and cross-promote when appropriate.
• Attend YMCA trainings as assigned by supervisor.

Competencies

• Cause-Driven Leadership: Engaging Community, Communication & Influence, Inclusion, Collaboration, Emotional Maturity, Critical Thinking & Decision Making, Developing Self & Others, Philanthropy