Membership Experience Representative

Key Responsibilities

• Serve as the primary point of contact for an assigned territory of PPAI member accounts.
• Build and maintain strong, long-term relationships with member companies at multiple levels.
• Proactively manage member engagement to meet or exceed an 88% territory retention goal.
• Identify opportunities for increased engagement and membership upgrades.
• Act as a trusted advisor to members by understanding their needs and aligning them with PPAI offerings.
• Handle all inbound member communications, including phone calls, chats, and emails, in a timely and professional manner.
• Conduct outbound calls to current and prospective members in support of departmental goals.
• Resolve member inquiries, concerns, and issues while ensuring a high-quality member experience.
• Represent PPAI at tradeshows, events, and industry functions to recruit new members.
• Promote membership benefits and value proposition to prospective members.
• Ensure member records are accurate, complete, and properly maintained within company systems.
• Document interactions, updates, and outcomes in accordance with departmental standards.
• Follow all departmental policies, procedures, and compliance guidelines.

Experience

• Minimum of 4 years of outbound phone sales experience, consistently performing at least 50 outbound calls per day to engage prospects and support organizational goals.
• 2 years of tradeshow experience is a plus, including actively promoting the Association, engaging with attendees, and representing the organization in a professional and compelling manner.

Knowledge, Skills, and Abilities

• Excellent written and verbal communication skills.
• Strong organizational skills.
• Exceptional attention to detail.
• Strong goal orientation supported.
• Proven relationship building skills.

Education Requirements

• Bachelor’s degree (BA/BS) preferred, ideally in Business, Marketing, or a related field, from an accredited college or university.