Membership Engagement II (Customer Service Representative)

Job Summary

This is an on-site position. We have an awesome opportunity for the critical position of Member Engagement Representative. In this role, you will provide our members exceptional customer service, developing strong and supportive relationships that provide motivation and guidance focused on the specific needs of each member. You will play an important role in connecting members with programs and activities that will help them achieve their goals. You will also assist people in the membership and program enrollment process.

Expected Hours of Work

Weekends, Mornings, Middays and Evenings available. More info on exact shifts during the interview.

What You'll Get From Working At The Y

• Membership to the YMCA of Greater Seattle

• Medical, Dental, Vision, and Life Insurance

• Retirement with generous employer contributions

• Free access to mental health resources

• Rapidly accruing paid time off (PTO)

• Discounts on qualifying YMCA of Greater Seattle childcare, day camp, overnight camp and outdoor leadership programs

Code of Conduct for Applicants

All employees and volunteers are responsible for adhering to abuse prevention policies, maintaining appropriate boundaries, completing required training, reporting suspicious or inappropriate behavior, and complying with mandated reporting requirements. Responsible for ensuring staff are properly screened, trained, supervised and held accountable to the organization’s abuse risk management standards.

Qualifications

• You should be 16 years of age or older and have:

  • Six months or more of relevant work experience (sales, retail, reception, customer service, etc.)
  • Strong customer service skills, responding to multiple questions via phone, email and in person
  • Basic computer skills

• Preferred Qualifications:

  • Knowledge of, and previous experience with, diverse populations (language, culture, race, physical ability, sexual orientation, etc.)
  • Ability to speak any language in addition to English may be helpful

Our Mission

Built a community where all people, especially the young, are encouraged to develop their fullest potential in spirit, mind, and body.

YMCA of Greater Seattle's Core Values

• Respect
• Responsibility
• Honesty
• Caring
• Passion for Excellence

YGS is an Equal Opportunity Employer

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by local, state, or federal law. All job offers are contingent on the results of a background check. We participate in the Federal E-Verify system.