Membership Engagement II (Customer Service Representative)
Job Summary
This is an on-site position. We have an awesome opportunity for the critical position of Member Engagement Representative. In this role, you will provide our members exceptional customer service, developing strong and supportive relationships that provide motivation and guidance focused on the specific needs of each member. You will play an important role in connecting members with programs and activities that will help them achieve their goals. You will also assist people in the membership and program enrollment process.
Expected Hours of Work
Weekends, Mornings, Middays and Evenings available. More info on exact shifts during the interview.
What You'll Get From Working At The Y
- Membership to the YMCA of Greater Seattle
- Medical, Dental, Vision, and Life Insurance
- Retirement with generous employer contributions
- Free access to mental health resources
- Rapidly accruing paid time off (PTO)
- Discounts on qualifying YMCA of Greater Seattle childcare, day camp, overnight camp and outdoor leadership programs
Code of Conduct for Applicants
All employees and volunteers are responsible for adhering to abuse prevention policies, maintaining appropriate boundaries, completing required training, reporting suspicious or inappropriate behavior, and complying with mandated reporting requirements. Responsible for ensuring staff are properly screened, trained, supervised and held accountable to the organization’s abuse risk management standards.
Qualifications
- Six months or more of relevant work experience (sales, retail, reception, customer service, etc.)
- Strong customer service skills, responding to multiple questions via phone, email and in person
- Basic computer skills
- Knowledge of, and previous experience with, diverse populations (language, culture, race, physical ability, sexual orientation, etc.)
Preferred Qualifications
- Ability to speak any language in addition to English may be helpful
Our Mission
BUILDING A COMMUNITY WHERE ALL PEOPLE, ESPECIALLY THE YOUNG, ARE ENCOURAGED TO DEVELOP THEIR FULLEST POTENTIAL IN SPIRIT, MIND, AND BODY.
YMCA of Greater Seattle's Core Values
- Respect
- Responsibility
- Honesty
- Caring
- Passion for Excellence
Our Commitment to Equity
The Y actively promotes a culture free from bias and injustice. We are dedicated to removing institutional and systemic barriers that result in oppression and racism. We will be accountable to marginalized communities for creating equitable and sustainable environments where social justice is woven into every facet of our programs, and by caring for our communities in a culturally versatile and respectful manner.