Membership Director

About the role

Are you ready to grow your career while helping others achieve their goals, build meaningful relationships, and find a place where they truly belong? The YMCA Fairfax County Reston is looking for an energetic, community-focused leader to join us as our next Membership Director! If you thrive on connecting with people, developing staff, and strengthening community relationships while supporting the Y’s mission, this is an opportunity to make a meaningful impact every day.

Qualifications

• Proven ability to lead and develop teams to deliver exceptional member experiences
• Experience growing membership and retention through relationship-building and engagement
• Strong interpersonal skills and a passion for creating welcoming environments
• Results-driven with the ability to use data and execute effectively
• Bachelor’s degree or equivalent experience, with 3+ years in membership, sales, or customer experience leadership
• Ability to work evenings and weekends as needed
• Knowledge of the Alexandria community is a plus

Essential Functions

• Lead membership growth and retention through exceptional service and relationship-building
• Lead member tours, onboarding, and engagement efforts
• Monitor membership trends and help improve the member experience
• Collaborate with other branch leaders to strengthen the Y’s role as a community hub
• Foster a culture where every person feels welcomed, valued, and supported
• Connect members to programs and opportunities that support their goals and well-being
• Recruit, develop, and inspire a high-performing membership team
• Collaborate with branch leadership to support operational goals and branch initiative

Cause-Driven Leadership Competencies

• Mission Advancement: Incorporates the Y's mission and values into the organization's vision and strategies
• Collaboration: Initiates the development of relationships with influential leaders to impact and strengthen the community
• Operational Effectiveness: Possesses penetrating insight and strong strategic and critical thinking skills
• Personal Growth: Creates a learning organization and effectively drives change by leveraging resources and creating alignment to expand organizational opportunities

Benefits

• Impactful Work: Make a meaningful difference in your community every day
• Supportive Environment: Thrive in a collaborative, mission-driven workplace
• Medical, Dental, and Vision Insurance: Comprehensive plans to ensure you and your family can receive the care you need
• Wellness Programs: Y membership for you and your family to support your physical and mental health
• Retirement Plans to Secure your Financial Future: The Y will contribute 10% of your salary into the Y’s retirement savings plan after eligibility requirements are met
• Work-Life Balance: Generous vacation, sick leave, and holidays
• Training and Development: Access to professional development programs, workshops, and certifications
• Welcoming Environment: A commitment to ensuring all employees feel valued