Membership Director

About the role

The YMCA of Central Stark County is seeking a full time Membership Director that is energetic, dynamic, experienced, and mission-driven for the Alliance Family YMCA. This individual must have the ability to drive membership sales and retention while creating an environment that delivers world class customer service to grow membership and program participation. The position will provide daily supervision to the membership services staff, and other staff who serve as point of contact for current and future members. Critical competencies include customer service, sales, staff management, community collaboration, and fiscal management. Salary range: $44,000+ commensurate with experience.

Responsibilities

• Implements membership strategies that support recruitment of new members and retention of existing members.
• Creates a member-focused culture and models relationship-building skills in all interactions.
• Fosters a climate of innovation and resolves problems to ensure member satisfaction
• Create and execute a strong on-boarding program for new members
• Recruits, hires, trains, develops, schedules and directs staff and volunteers as needed, Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals
• Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Coordinates with marketing efforts to maximize enrollments and provide ongoing support to Program Directors and related issues.
• Construct and implement