Membership Director

We need to output only HTML fragment, with sections as needed. Must include headings for sections that have real specific content. Use

for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections are present. From job description: There's a GENERAL SUMMARY (maybe About the role). There's "Our Culture" (maybe not a standard heading; but we can treat as About the role? The instruction says use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should map content to those headings if they exist. If not, we shouldn't create empty sections. We have: - General Summary: description of role. Could be "About the role". So we can put

About the role

with paragraphs. - Responsibilities: The "Primary Job Functions" includes Membership Sales, Customer Service, Financial Accountability, Communication and Relationships, Corporate Goals & Objectives, Other Job Functions. That's responsibilities. So we can have

Responsibilities

with

• items. - Requirements: There's "Qualifications" section with MINIMUM QUALIFICATIONS, Skills & Knowledge, Experience, Education, Working Conditions/Physical Requirements. That's qualifications/requirements. So we can have

  Requirements

  with list. - Skills: There's a "Skills & Knowledge" subsection; but we could incorporate into Requirements or separate Skills section. The instruction says we can have Skills section if there is real specific content. There is Skills & Knowledge list. So we could have

  Skills

  with list. - Benefits: There's "Other Compensation And Benefits" with list: Club Membership, Competitive Compensation, Discounts on club services and amenities, Continuing Education, Community Involvement, Paid Time off, Health Insurance (offered to Full-Time associates). Also note "Estimated Base Pay Range $30.00 - $35.00 / hour". That's Pay. So we need Pay section. - Schedule: There's "Other Job Functions" includes Ability to regularly work monthly "close-out" dates, Flexibility in work schedule, as job may require day and evening shifts, weekends, and holidays. That's schedule info. So we can have

  Schedule

  with list. - Also there is "Definition of Success" maybe not needed; but could be part of Responsibilities? Not a standard heading; we could omit or include as part of Responsibilities? The instruction: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text. So we can include Definition of Success as part of Responsibilities or maybe as a separate section? Not a standard heading; better to incorporate into Responsibilities as a paragraph. - Also "Our Culture" could be part of About the role. We must not repeat job title as heading. No Job ID etc. We must remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. At end there is "An Equal Opportunity Employer ..." which is EEO boilerplate; must remove. Also "Job Description Revision" etc maybe boilerplate; but it's about revision rights; could be considered boilerplate; but it's not exactly legal? Might be considered boilerplate; but it's not EEO. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. "Job Description Revision" is not exactly legal but could be considered boilerplate; but it's about management rights; might be considered boilerplate but not explicitly listed. Safer to remove it? It's not EEO, but it's a standard clause about management rights; could be considered legal boilerplate. I'd remove it to be safe. Also "The Bay Club Company ("TBCC") provides equal employment opportunities..." is EEO; remove. Also "Estimated Base Pay Range $30.00 - $35.00 / hour" is Pay; keep. Also "Other Compensation And Benefits" keep. Now we need to preserve all substantive information; do not invent or summarize away detail. So we need to keep details like specifics of responsibilities. We need to format as HTML fragment: use

  for section headings,

  • for any list of duties/requirements/benefits, and

    for prose. We must not include / or markdown. We need to decide which sections to include: - About the role (General Summary + Our Culture). Could be two paragraphs. - Responsibilities (Primary Job Functions broken down). Could be a list of items each maybe with subpoints? But we can just list each bullet as a responsibility; we can keep sub-bullets as separate

  • maybe nested? The instruction says use
    • for any list of duties/requirements/benefits. It doesn't forbid nested lists, but we can keep simple. We'll extract each bullet under Primary Job Functions: Membership Sales: - Complete a full sales cycle from point of inception to final sale and member integration. - Responsible for active recruiting of membership prospects and cultivating a strong member referral business. - Assists with development and execution of special events and activities to engage members and prospective members. - Engages with members in a professional manner in the Club and at club-sponsored events. - Execute Club tours and client assessments to determine, recommend and promote appropriate membership options. - Maintain accurate and up-to-date membership sales tracking and reports. - Correctly utilize salesforce CRM, Company Revenue and Dues Tracker to provide proper forecasting for monthly team sales goals. - Schedule tasks and follow up with prospective members in a timely manner. - Log all daily activity related to membership sales. - Properly use Salesforce to organize daily outreach to prospects. - Prompt and professional follow up with members and prospective members in the club. - Attend special events and activities to provide sales information and tours. Customer Service: - Maintain excellent customer service and solution forward thinking, including without limitation enhancing customer experience and increasing customer retention. - Assist members with all membership changes (upgrades, downgrades, and conversions) - Resolve any member or prospective member issues in a timely manner with high service attention. - Prompt and professional follow up with members and prospective members in the club. - Support club operational tasks and initiatives as needed. Financial Accountability: - Responsible for meeting or exceeding overall membership levels, membership mix and membership revenue goals, including, but not limited to: initiation fees, dues, paid-in-full membership and pre-paid dues categories. - Responsible for resolving member billing issues in a timely manner, ability to issue credits and/or adjustments to account as needed, with consideration of Club protocols and policies. - Responsible for making sure all membership contracts and correct and signed by members. Communication and Relationships: - Effectively and professionally interacts and communicates with senior management, managers, other employees, prospective members, and members. - Promote harmonious relations among members, staff, vendors, and the community at-large. - Represent the club in a professional manner through image, dress, communication, and immediate follow through and response. - Effectively assist members with any key issues; exercise independent judgement to solve problems for members/prospective members as needed without compromising the integrity of the Club. - Consistently communicate with prospective and current members, providing suggestions on available membership options, club programs and special events that are best suited for them based on their interests. - Develop professional relationships with members and prospective members. - Complete upgrade, downgrade, reactivation, leave of absence requests. - Active participation in required events, required programs, required meetings, and required trainings. - Supports operational needs of the club. - Orient new members into the club by introducing them to key staff and members and scheduling their introductory appointments. Corporate Goals & Objectives: - Promote the company's safety goals and actively work towards ensuring a safe working environment. - Interpret and ensure compliance with company policies and procedures. - Actively further corporate objectives and continuously support improvement and positive change, which includes participating on corporate designated committees to improve the company and business operations. - Make professional development a consistent priority. Other Job Functions: - Ability to regularly work monthly "close-out" dates (generally mid-month and end of month) - Flexibility in work schedule, as job may require day and evening shifts, weekends, and holidays. Definition of Success: Could be a paragraph after responsibilities. We could include Definition of Success as a separate paragraph under Responsibilities or as its own section? Not a standard heading; maybe we can incorporate as a paragraph after responsibilities list. Now Requirements: we have MINIMUM QUALIFICATIONS, Skills & Knowledge, Experience, Education, Working Conditions/Physical Requirements. We could break into sub-sections? But we only have headings for Requirements, Skills, Benefits, Pay, Schedule. So we could put all qualifications under Requirements heading, and maybe Skills heading separate for Skills & Knowledge. Thus:

      Requirements

      with
      • items for MINIMUM QUALIFICATIONS (maybe each bullet), Experience, Education, Working Conditions. But we also have Skills & Knowledge separate; we can put under

        Skills

        . Let's extract: MINIMUM QUALIFICATIONS: - To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. - The requirements listed below are representative of the knowledge, skill and/or ability required. - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. That's a bit generic; but we still need to keep it. Experience: - Minimum of 1-2 years' experience in hospitality industry, customer services, and/or sales - Excellent verbal and written communication skills, customer service attitude and abilities - Detail-oriented, well-organized and the ability to meet strict deadlines. - Ability to manage multiple tasks simultaneously. - Demonstrated knowledge of Microsoft Office programs such as WORD, EXCEL, and OUTLOOK are essential. - Demonstrated knowledge of Salesforce/Service Cloud applications highly preferred Education: - Associate's degree or equivalent accredited degree or professional certification, Bachelors of Arts or Science is desirable. Working Conditions/Physical Requirements: - This position deals with outside personnel such as prospective members and members on a regular basis with contact in various forms such as in person, phone, and email. - The location of the position is primarily indoors. - Position may occasionally require transition to outdoor environment. - However, extreme environmental conditions do not exist. - It is sometimes necessary to deal with unpleasant or angry people with the need to problem solve difficult situations. - It is necessary to adapt to a frequently changing environment. - Sitting and standing is as needed. - Ability to give club tours if properties up to 300,000 square feet. We'll keep these as list items. Skills & Knowledge: - Policies and Regulations -- Knowledge of company polices. - Sales and Marketing -- Knowledge of principles and methods for showing, promoting, and selling services. This includes marketing strategy and tactics, and sales techniques. - Member Experience -- Knowledge of the member requests around membership changes: downgrades, upgrades, leave of absence. - Problem Anticipation/ Deductive Reasoning -- Ability to tell when something is wrong or is likely to go wrong and then apply general rules to specific problems to produce answers that make sense. Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems and considers the relative costs and benefits of potential actions to choose the most appropriate one. - Written Comprehension and Expression -- Ability to read, understand and communicate information and ideas in writing so others will understand. - Oral Comprehension and Expression --Ability to understand and communicate so others can understand ideas and information. - Computer -- Ability to develop and maintain computer records in Salesforce, Word, Excel and other software required by TBCC and regulatory agencies. Ability to develop tracking and report forms in Word and Excel as needed. Now Benefits: - Club Membership - Competitive Compensation - Discounts on club