Membership Consultant

Duties/Responsibilities

• Drives new patient enrollment year-round by identifying, cultivating, and securing new patients through direct-to-consumer, business-to-business, and community stakeholder relationships
• Engages directly with individual seniors in the community, senior centers, houses of worship, and other community gathering places to evangelize the ArchWell Health mission & value proposition for seniors
• Plans, coordinates, and executes local events in the community and in our centers to help reach our ideal patients (e.g. medically underserved, Medicare-eligible seniors)
• Cultivates relationships with individual health plan agents, independent brokers, social workers, case workers, senior housing managers, senior centers, and related community providers to position ArchWell Health as their preferred provider for senior healthcare when referring or assigning patients to a primary care physician
• PARTNERS WITH ARCHWELL HEALTH COMMUNITY RELATIONS ON INITIATIVES WITH COMMUNITY OFFICIALS/INFLUENCERS, BUSINESSES, AND PUBLIC HEALTH PROGRAMS THAT APPROPRIATELY DRIVE NEW PATIENT GROWTH
• COORDINATES WITH HEALTH PLAN AGENTS AND BROKERS TO ENSURE PROSPECTIVE PATIENTS ARE ENROLLED IN AN ACCEPTED HEALTH PLAN AND ASSIGNED TO ARCHWELL HEALTH IN A TIMELY MANNER
• Leverages sales & marketing tools (e.g. Salesforce) to identify and cultivate new patients, maintain current prospect information, and document sales interactions
• CREATES PENETRATION PLANS AND INITIATIVES IN TARGET SUB-MARKETS & CHANNELS
• ENGAGES WITH NEW PATIENTS THROUGH AND BEYOND THEIR FIRST APPOINTMENT. MAINTAINS RELATIONSHIPS WITH ENROLLED PATIENTS TO POSITIVELY IMPACT RETENTION
• HELPS ADDRESS AND RESOLVE CUSTOMER COMPLAINTS AND ISSUES

Preferred Qualifications

• H.S. Diploma or GED required; Bachelor’s degree is helpful
• 1 year of Sales or Community Relations experience required; 2+ years preferred
• Experience with a health plan, FMO / benefits broker, or provider is preferred
• Experience working with or selling to the senior community or medically underserved preferred
• Valid drivers’ license (required)