Membership Concierge II

About the role

As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.

Responsibilities

• Operates as first point of contact for members and guests entering resort
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
• Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
• Serves as a key point of contact for new membership sales and member retention interactions
• Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Requirements

• Skilled at multi‑tasking, delivering high quality customer service, service recovery and verbal communication
• Comfortable working in a fast‑paced environment
• Able to stand for 4 hours at a time
• Demonstrate a friendly and outgoing demeanor
• Education: High School graduate or equivalent
• Years of Experience: Minimum of 1‑2 years of experience in customer service or sales
• Licenses / Certifications / Registrations: Complete Retention Specialist Certification within 60 days of hire

Qualifications

• Preferred: Bachelor’s Degree in Hospitality

Skills

• Multi‑tasking
• High quality customer service
• Service recovery
• Verbal communication
• Fast‑paced environment adaptability
• Ability to stand for extended periods (4 hours)
• Friendly and outgoing demeanor

Benefits

• Fully subsidized membership
• Discounts on Life Time products and services
• 401(k) retirement savings plan with company discretionary match (21 years of age and older)
• Training and professional development
• Paid sick leave where required by law
• Full‑time Team Members are eligible for additional benefits, including:
• Medical, dental, vision, and prescription drug coverage
• Short term and long term disability insurance
• Life insurance
• Pre‑tax flexible spending and dependent care plans
• Parental leave and adoption assistance
• Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave
• Deferred compensation plan, if the team member meets the required income threshold

Pay

This is an hourly position with wages starting at $20.25 and pays up to $24.00, based on experience and qualifications.